Episodes

  • S14 Ep81: Providers Deliver: Making the three shifts business as usual

    S14 Ep81: Providers Deliver: Making the three shifts business as usual
    Nov 4 2025
    In this third and final episode of our three-part Providers Deliver: 10-year health plan trailblazers podcast series, Susan Bahl, head of media at NHS Providers, highlights mental health innovation in the north east, where Tees, Esk and Wear Valleys NHS Foundation Trust has transformed patient access and experience through community-led redesign.
    We conclude the series by returning to NHS Providers chief executive Daniel Elkeles, for his reflections on obstacles to delivering on the 10YHP and how they can be overcome.

    Susan is joined by:
    • Daniel Elkeles, chief executive, NHS Providers.
    • Dr Ranjeet Shah, group medical director, Tees, Esk and Wear Valleys NHS Foundation Trust.
    Read more:
    For more information about the Providers Deliver: 10-year health plan trailblazers three-part podcast series and report visit our website.
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    22 mins
  • S14 Ep80: Providers Deliver: Relationships at the heart of it

    S14 Ep80: Providers Deliver: Relationships at the heart of it
    Oct 30 2025
    In this second episode of our three-part Providers Deliver: 10-year health plan trailblazers podcast series, Susan Bahl, head of media at NHS Providers, showcases two trailblazing trusts which – in different ways – are driving practical innovations to improve care and enhance cross-organisational working.

    Featuring two case studies – Kent Community Health NHS Foundation Trust and Mersey and West Lancashire Teaching Hospitals NHS Trust – that both highlight digital initiatives to better support patients and staff.

    Susan is joined by:
    • Mairead McCormick, chief executive, Kent Community Health NHS Foundation Trust.
    • Malise Szpakowska, chief people officer, Mersey and West Lancashire Teaching Hospitals NHS Trust.
    Read more:
    For more information about the Providers Deliver: 10-year health plan trailblazers three-part podcast series and report visit our website.
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    26 mins
  • S14 Ep79: Providers Deliver: We can actually do this!

    S14 Ep79: Providers Deliver: We can actually do this!
    Oct 28 2025
    In this first episode of our three-part Providers Deliver: 10-year health plan trailblazers podcast series, Susan Bahl, head of media at NHS Providers explores bold innovations in integrated mental health care, highlighting efforts to improve population health and deliver timely, patient-centred support.

    She does this by exploring two case studies – Somerset NHS Foundation Trust and Yorkshire Ambulance Service NHS Trust – which reflect a shared commitment to accessibility, collaboration, and holistic transformation in mental health care.

    We also hear from NHS Providers chief executive Daniel Elkeles on why he believes the ambitions of the 10-year health plan are within reach.

    Susan is joined by:
    • Daniel Elkeles, chief executive, NHS Providers
    • Peter Lewis, chief executive, Somerset NHS Foundation Trust
    • Lesley Butterworth, head of nursing and patient experience, Yorkshire Ambulance Service NHS Trust
    • Louise Whittaker, advanced paramedic in mental health, Yorkshire Ambulance Service NHS Trust
    Read more:
    For more information about the Providers Deliver: 10-year health plan trailblazers three-part podcast series and report visit our website.
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    28 mins
  • S13 Ep78: The role of digital in patient safety

    S13 Ep78: The role of digital in patient safety
    Jul 17 2025
    In episode five of The Digital Shift, our host Chris Fleming is joined by Anne Kinderlerer, chief of medicine at Kingston Hospital NHS Foundation Trust and clinical digital health lead at the The Royal College of Physicians.

    Anne speaks about the role that digital, data and Artificial Intelligence (AI) can play in improving patient safety. She reflects on her clinical role and why – at a time where quality, safety and performance are inseparable from data – board members and senior leaders have a responsibility to lead on this agenda, regardless of their digital experience. Anne shares how leaders can ask the right questions of their teams, and warns against having blind trust in AI.

    This podcast series is delivered by NHS Providers in partnership with the NHS Confederation and Public Digital, and supported by NHS England as part of their NHS Digital Academy, the series explores how senior leaders in the health sector can confidently lead their organisations in the shift from analogue to digital.
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    26 mins
  • S13 Ep77: Leading the shift from analogue to digital - the art of the possible for NHS leaders

    S13 Ep77: Leading the shift from analogue to digital - the art of the possible for NHS leaders
    Jul 10 2025
    In episode four of The Digital Shift, our host Chris is joined by Tom Loosemore, one of the founders of Public Digital. Tom started and scaled the UK’s Government Digital Service, led the creation of GOV.UK and wrote the first Government digital strategy.

    Tom reflects on the tactics (or ‘levers’, as he calls them) that helped him and his senior peers to push the Digital agenda forward in the UK public sector and ultimately, deliver digital services that are simpler, clearer, and faster for everyone. Tom explores ‘hard’ and ‘soft’ levers and how and when senior leaders within the health sector can apply them.

    Related resources:
    • Blog: Introduction to Levers for Digital Service Groups
    • Blog: Examples of levers in the international Digital community
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    24 mins
  • S13 Ep76: How leaders can navigate change whilst driving forward the digital agenda

    S13 Ep76: How leaders can navigate change whilst driving forward the digital agenda
    Jun 26 2025
    Our host Chris Fleming is joined by Audree Fletcher, director at Public Digital. Audree leads digital transformation programmes for major public sector organisations and has worked with the Home Office, UK Parliament and Ofcom.

    In this episode, Audree shares what leaders can do to deliver in uncertain and changing environments, drawing on her experience as former service director at NHS Test and Trace where she led the development and roll out of the service.

    Additional resources mentioned during the podcast:
    • Team of Teams by General Stanley McChrystal
    • Retrospective prime directive
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    24 mins
  • S13 Ep75: How to prepare for a cyber attack

    S13 Ep75: How to prepare for a cyber attack
    Jun 19 2025
    In episode two of The Digital Shift, our host Chris Fleming is joined by senior director and head of local government at Public Digital, Cate McLaurin.

    In 2020, the London Borough of Hackney experienced a major ransomware cyber attack and data theft. As head of delivery, Cate was instrumental in leading the council’s response. In this episode she warns that although cyber attacks are inevitable, leaders can reduce the risk to their organisation. Cate shares how leaders can best mitigate, prepare for and respond to similar situations.

    This podcast series is delivered by NHS Providers in partnership with the NHS Confederation and Public Digital, and supported by NHS England as part of their NHS Digital Academy, the series explores how senior leaders in the health sector can confidently lead their organisations in the shift from analogue to digital.

    Related resources:
    • Briefing: Keeping your integrated care system safer from cyber attacks
    • Blog: Leading through a cyber attack: Learning from a crisis

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    27 mins
  • S13 Ep74: How leaders can embed good Digital practices (and avoid bad ones)

    S13 Ep74: How leaders can embed good Digital practices (and avoid bad ones)
    Jun 12 2025
    Introducing The Digital Shift, our new podcast mini series! Delivered by NHS Providers in partnership with the NHS Confederation and Public Digital, and supported by NHS England as part of their NHS Digital Academy, the series explores how senior leaders in the health sector can confidently lead their organisations in the shift from analogue to digital.

    In episode one, our host Chris Fleming (a partner at Public Digital and delivery partner of our Digital Boards and Digital ICS programmes) is joined by Lara Sampson, a digital transformation and product management expert and partner at Public Digital.

    Lara led the product development of Universal Credit from its inception in 2013 through to six million users in 2021. She talks about the role of a senior leader in delivering digital products and services – even if they have little hands-on experience in this area or limited knowledge of technology. Listen for tips on how to enable good practice, and which questions to ask to avoid common pitfalls.
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    27 mins