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The Quarter: Leading People Beyond the Numbers
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The Quarter: Leading People Beyond the Numbers
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You can measure someone’s performance. You don’t get to determine their worth.
In this episode of The Copple Leadership Podcast, Bert Copple uses a quarter—and what happens when it falls through a storm drain—to explore a truth every leader needs to remember: circumstances can change without someone’s value changing.
Through the story of Gloria, a trusted caregiver whose unexpected mistakes had an overlooked cause, Bert challenges business owners and managers to see the person behind the performance report.
Drawing on Isaiah 58:6–7, he explores how faith becomes visible in everyday leadership decisions—and why compassion and accountability belong together.
You’ll discover:
- Why KPIs should prompt questions rather than define people.
- How curiosity can uncover obstacles that correction alone won’t solve.
- What it means to hold people accountable while preserving their dignity.
- A simple quarter-sized reminder to bring into your next difficult conversation.
This week’s challenge: Choose one person you’ve started seeing as a problem. Ask, “Help me understand what’s getting in the way.” Then listen—and follow through.
Learn more at https://bertcopple.com.