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The Restoration Success Show

The Restoration Success Show

Written by: RMG
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About this listen

The Restoration Success Show is a podcast for damage restoration contractors where you'll discover how to achieve optimal success with your restoration company. The host, Jamie Randall, Founder & CEO of Restoration Marketing Group, will be sharing success strategies to grow and scale your company while meeting with industry experts. Follow us to discover what's working now to market and scale a highly profitable restoration business to generate more restoration jobs!

2022 Jamie Randall
Economics Leadership Management & Leadership Marketing Marketing & Sales
Episodes
  • Google Business Profile Optimization for Restoration Companies (2026 Map Pack Playbook)
    Feb 17 2026

    Want more exclusive, high-intent leads from Google without paying per click? In this webinar, Jamie (Founder & CEO, Restoration Marketing Group) breaks down a practical Google Business Profile (GBP / formerly Google My Business, GMB) playbook for damage restoration companies looking to rank in the Google Map Pack and drive more calls for water, fire, and mold jobs.


    You’ll learn what’s working in 2026 to expand your ranking radius, improve visibility, and increase conversions—without spammy tactics that can hurt your profile.


    What we cover:


    •How the Map Pack works: Relevance • Proximity • Prominence

    •The #1 “silent killer” mistake: incorrect business hours (especially if you’re 24/7)

    •How reviews impact rankings + conversions (and what to do if you have bad ones)

    •How to get better reviews (without keyword-stuffing) + how often you should aim for

    •Why NAP consistency (Name/Address/Phone) and citations matter

    •What photos/videos Google (and AI) want to see: real jobs, real team, real proof

    •Category setup: primary + secondary categories for restoration

    •GBP posting cadence (the “mini-blog” strategy) and what to post

    •How SEO supports GBP (location pages, case studies, backlinks/PR, and more)

    •How AI search platforms are using your GBP and website for trust signals



    If you’re in the restoration industry (or any home service business), your online reputation is everything. Don’t ignore it—leverage it!


    🔔 Subscribe for more marketing strategies that will help you scale your business!

    💬 Drop a comment below—how are you using reviews to grow your business?


    Follow Restoration Marketing Group:

    Website: https://the-rmg.com/

    YouTube: / @restorationmarketinggroup6264

    Facebook: / restorationmarketingnow

    Instagram: / restoration_marketing_group

    LinkedIn: www.linkedin.com/company/restoration-marketing-group

    TikTok: https://www.tiktok.com/@restorationma...


    Hear from our clients:

    https://the-rmg.com/testimonials/


    Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist


    Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/


    WORK WITH US - book a discovery call here https://the-rmg.com/schedule


    For Podcast inquiries, email ali@the-rmg.com

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    57 mins
  • How Restoration Companies Scale Faster with AI, Better Training & Operations KnowHow Leighton Healey
    Jan 21 2026

    In this episode of The Restoration Success Show, we sit down with Leighton Healy, CEO of KnowHow, to break down one of the biggest challenges facing restoration companies today:


    👉 How do you scale operations, train staff faster, and maintain consistency — without burning out leadership or losing quality?


    Leighton has led teams from 25 to over 5,000 service professionals and shares real-world insights on:


    Why most restoration companies struggle to scale profitably


    How poor internal communication leads to bad customer reviews


    The hidden cost of slow onboarding and high technician turnover


    How AI-powered training tools are replacing outdated ops binders


    Why multilingual, mobile-first training is now a competitive advantage


    How better operations unlock stronger sales, marketing, and retention


    With over 65% of new restoration workers entering the industry without prior experience, this conversation dives deep into how modern restoration businesses can:

    ✔ Reduce turnover

    ✔ Accelerate onboarding from months to days

    ✔ Improve technician confidence and job satisfaction

    ✔ Deliver consistent results across teams, languages, and locations


    Whether you’re a restoration company owner, operator, project manager, or ops leader, this episode is packed with practical insights you can apply immediately.


    🔗 Learn More About KnowHow


    🌐 Website: https://www.tryknowhow.com


    🔔 Subscribe for more marketing strategies that will help you scale your business!

    💬 Drop a comment below—how are you using reviews to grow your business?


    Follow Restoration Marketing Group:

    Website: https://the-rmg.com/

    YouTube: / @restorationmarketinggroup6264

    Facebook: / restorationmarketingnow

    Instagram: / restoration_marketing_group

    LinkedIn: www.linkedin.com/company/restoration-marketing-group

    TikTok: https://www.tiktok.com/@restorationma...


    Hear from our clients:

    https://the-rmg.com/testimonials/


    Grab your FREE WORKBOOK HERE https://drive.google.com/file/d/1SRd6rc58nmuIX_-NK33zp-3ZrB7h3ux-/view?usp=drive_link


    Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/


    WORK WITH US - book a discovery call here https://the-rmg.com/schedule


    For Podcast inquiries, email ali@the-rmg.com

    Show More Show Less
    34 mins
  • Claims Down, Costs Up—Now What? Restoration Strategy w/ Philip Rosebrook
    Nov 10 2025

    On this episode of the Restoration Success Show, Philip Rosebrook (Business Mentors) breaks down the #1 trait separating winning restoration companies from the rest (hint: it’s leadership), how to stop running reactively, and what to do when claims are down and costs are up. We dig into EOS, DISC/Kolbe, cash-flow/collections that actually get you paid, TPAs (pros/cons), and why private equity values digital leads so highly.


    You’ll learn:


    The leadership habits that drive growth (and how to build them)


    How to move from reactive chaos to a 90-day execution rhythm


    Profit protection: budgeting jobs, finishing fast, and billing in 24–48 hours


    TPAs vs. non-TPA lanes—and picking a lane you can win


    Why PE pays a premium for SEO/direct leads (and how to leverage that)


    Vertical/referral playbooks for plumbers, property managers, schools, healthcare & more



    ✨ If you’re a restoration contractor, small business leader, or marketing pro, this video is for you. You’ll laugh, you’ll learn, and you might even rethink how you handle chaos inside your company.


    👉 Don’t miss the next episode — subscribe to the Restoration Success Show for more insights, strategies, and behind-the-scenes fun from RMG.


    📌 Free Workbook: https://drive.google.com/file/d/1Zws0qOArJisB0iGvXZsDgzClNE8k_qza/view?usp=drive_link


    Subscribe for more insights on restoration marketing, growth strategies, and industry trends.


    Follow Restoration Marketing Group:

    Website: https://the-rmg.com/

    YouTube: https://www.youtube.com/@restorationmarketinggroup6264

    Facebook: https://www.facebook.com/restorationmarketingnow/

    Instagram: https://www.instagram.com/restoration_marketing_group/

    LinkedIn: www.linkedin.com/company/restoration-marketing-group

    TikTok: https://www.tiktok.com/@restorationmarketing1?is_from_webapp=1&sender_device=pc


    Hear from our clients:

    https://the-rmg.com/testimonials/


    Grab your FREE CHECKLIST HERE https://go.the-rmg.com/checklist


    Listen to our podcast The Restoration Success Show https://the-rmg.com/podcast/


    WORK WITH US - book a discovery call here https://the-rmg.com/schedule


    For Podcast inquiries, email ali@the-rmg.com


    #RestorationBusiness #WaterDamageRestoration #RestorationMarketing #RestorationSuccessShow #FireDamage #MoldRemediation #HomeServicesBusiness #SmallBusinessGrowth #Franchising #Entrepreneurship

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    46 mins
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