In this special episode of the Stand By Generator Podcast, host Jim Swetman announces the launch of the first-ever Home Standby Generator Tales from the Field contest — and he wants to hear from you.

If you’ve spent any time in the standby power industry, you know the stories. The unbelievable service calls. The wild installation days. The customers you’ll never forget. The trench you dug that hit something it definitely shouldn’t have. The weather that made you question every life decision. The Murphy’s Law moments that turn into shop legends.

Now’s your chance to share them.

From February 17 through April 15, submit your craziest (but true!) generator installation, maintenance, site survey, or customer call story to info@poweralliance.com for a chance to win $500 cash plus a $250 pizza party for your team. The best stories will be featured on upcoming episodes, and finalists will be highlighted for audience voting on LinkedIn — with Jim making the final call.

Stories must be real, appropriate, and backed with proof. Whether you type it out, send an audio clip, or film yourself telling it, this is your opportunity to become a legend in the standby power world.

Make us laugh. Make us cringe. Make us glad we weren’t on that job site.

Submit your story and be part of the first generator story contest in the nation.

Heading to the Kohler Dealer Conference or the RELCO Summit in Orlando? This episode of the Standby Generator Podcast is your strategic game plan.

Industry veteran Jim Swetman shares how generator dealers can get real ROI from dealer conferences — not by collecting swag, but by making the shift from generator installer to energy company.

Jim breaks down:

• The growing shift toward the home energy ecosystem — generators, batteries, solar, microgrids, and connected energy solutions

• Why commercial generator work under 150kW is a major opportunity for residential-focused dealers

• How strong maintenance contracts and recurring service revenue create stability during slow installation cycles

• The importance of peer-to-peer learning among generator dealers and why hallway conversations matter more than keynotes

• What to watch for in manufacturer leadership, dealer culture, and long-term industry direction

Jim also shares the must-attend sessions for dealers focused on service profitability, succession planning, commercial growth, and operational efficiency — plus how to return from a conference with a 30-day execution plan that actually moves your business forward

If you’re in the standby generator industry, power systems, or building a service-driven generator dealership, this episode is a roadmap for long-term growth, higher margins, and increased business value.

Fresh off the 2026 Generac Dealer Conference, Jim Swetman breaks down what Generac’s leadership message really means for standby generator dealers, installers, and home energy pros on the ground. In this episode of the Standby Generator Podcast, Jim translates the big-picture corporate strategy into real-world actions for dealers navigating shifting demand, tighter competition, and major growth opportunities in backup power, home standby generators, and the evolving home energy ecosystem.

With 2025 bringing fewer major outages and softer sales across the industry, Jim unpacks why Generac is doubling down on long-term growth, expanded capacity, and market awareness — and why dealers who kept marketing, building service agreements, and diversifying revenue are now best positioned for 2026. He explains the significance of the 6.5% U.S. home standby generator penetration rate, what that means for market saturation, and why increased dealer competition makes professionalism, branding, financing options, and customer experience more important than ever.

You’ll also hear insights on:

• The growing role of generator monitoring (Fleet programs) and why maintenance contracts are becoming the foundation of stable dealership revenue

• How Generac dealers can capitalize on national brand advertising with stronger local marketing

• The rise of the home energy ecosystem — integrating generators, battery storage, solar, and energy monitoring — and which dealer sizes should lean in (or stay focused)

• Why high-end homeowners are driving demand for battery backup systems alongside standby generators

• What Generac’s push into commercial and industrial (C&I) power, data centers, and AI infrastructure could mean for local commercial generator opportunities

• The importance of dealer training, operational systems, and differentiation as pricing pressure and complexity increase

This episode is built for generator installers, power equipment dealers, electrical contractors, and home backup power professionals who want to grow market share, improve service revenue, and prepare for a potentially outage-driven 2026. If you’re in the standby generator business and want to turn conference takeaways into profit, this breakdown is for you.

In this episode of the Stand By Generator podcast, host Jim Swetman shares valuable insights on maximizing ROI from the upcoming 2026 Generac Dealer Conference. Drawing from over 20 years of experience attending these conferences, Jim emphasizes the importance of approaching the event not just as a consumer but as a connector. He discusses the evolution of the conference from informal local gatherings to a large-scale event with thousands of attendees, highlighting the shift in focus from product updates to meaningful business connections. Jim provides practical tips for attendees, such as arriving early, identifying key business challenges, and engaging in strategic conversations with fellow dealers to gain insights and solutions.

Jim also stresses the significance of post-conference follow-up, encouraging attendees to review their notes, implement actionable ideas, and maintain relationships with other dealers. He shares personal anecdotes about how he learned to charge appropriately for maintenance visits and motivate technicians through incentive programs. By the end of the episode, listeners are equipped with a clear game plan to ensure they get the most out of their investment in the conference, ultimately aiming for a 5 to 10X return on their time and money spent.

Keywords:

Generac Dealer Conference, ROI, business networking, dealer insights, maintenance programs, conference strategies, dealer relationships, industry tips, business growth, Power Alliance

In this episode of The Standby Generator Podcast, host Jim Swetman flips the script — answering a series of AI-generated and dealer-submitted questions about business growth, scaling, leadership, and strategy in the standby generator industry.

Drawing from over 20 years of experience owning and scaling a generator dealership in Upstate New York, Jim shares hard-earned lessons about growing too fast, building a strong team, and creating systems that allow a business to thrive long-term.

You’ll hear actionable insights on:

• How to scale a generator dealership without losing focus

• The most common mistakes business owners make when growing too quickly

• How to hire, train, and retain top generator technicians

• Why customer feedback and transparency are key to growth

• Lessons in leadership, delegation, and communication

• How to build a strong company culture during periods of rapid expansion

• Practical steps to stay motivated and proactive during slow seasons

Jim also opens up about real challenges — from handling mass power outages to managing burnout — and offers practical advice for every standby power dealer looking to grow sustainably.

If you’re a generator dealer, operations manager, or entrepreneur in the trades, this episode is packed with practical strategies and personal stories that will help you scale smarter, lead stronger, and build a more resilient business.

SEO Keywords:

standby generator business growth, generator dealership scaling, generator dealer success tips, power outage preparedness, generator business marketing, leadership for trades businesses, Power Alliance, SOPs for generator companies, scaling a generator company, Jim Swetman podcast, generator business strateg

In this episode of the Standby Generator podcast, host Jim Swetman interviews Keith Williams, a former standby generator technician. They discuss Keith's journey in the industry, the importance of maintenance visits, customer relationships, and the need for continuous education for technicians. Keith shares insights on identifying generator issues, efficient pricing strategies, and the significance of maintenance contracts. The conversation emphasizes the technician's perspective and the challenges faced in the field, including the need for proper tools and equipment. They also touch on the importance of recognizing when a generator needs replacement and how to communicate that to customers effectively.

Takeaways

The perfect maintenance visit starts with preparation the night before.

Basic hand tools are sufficient for generator maintenance.

Technicians can identify issues from a distance.

Educating customers on malfunctions is crucial.

Having pricing for parts ready improves efficiency.

Maintenance contracts provide priority service for customers.

Building relationships with customers enhances service quality.

Continuous education is vital for technicians' effectiveness.

Batteries are often the weakest link in generators.

Management should listen to technicians' field experiences.

Chapters

00:00 Introduction to Standby Generators

01:53 Keith's Journey as a Standby Generator Technician

05:24 The Perfect Maintenance Visit

09:18 Identifying Generator Issues

12:15 Efficient Pricing and Customer Communication

14:35 The Importance of Maintenance Contracts

16:47 Building Customer Relationships

19:33 The Need for Continuous Education

22:12 Handling Customer Concerns

25:35 Understanding the Technician's Perspective

29:13 Identifying When to Replace Generators

Keywords: standby generator technician, generator dealer operations, generator maintenance visit, Generac training, Kohler service, generator replacement tips, generator business management

In this episode of The Standby Generator Podcast, host Jim Swetman discusses the challenges of hiring generator technicians, emphasizing the lack of available candidates and the importance of training. He outlines the process of defining roles, sourcing candidates, effective interviewing techniques, and the significance of offering competitive compensation and growth opportunities. Additionally, he shares strategies for retaining technicians to ensure long-term success in the standby generator industry.

Takeaways

Finding generator technicians is a significant challenge.

Training is essential due to the lack of available candidates.

Clearly define roles and responsibilities for technicians.

Utilize various platforms for job postings.

Consider candidates from diverse backgrounds, including farming.

Evaluate candidates based on punctuality and appearance.

Communication skills are crucial during interviews.

Understand the importance of teamwork in the role.

Compensation should reflect the total value of the job.

Retention strategies are vital for maintaining a skilled workforce.

Keywords

generator technician, hiring, training, roles, responsibilities, interview techniques, compensation, retention, standby generator, technician training.

00:00 The Challenge of Hiring Generator Technicians

06:12 Defining Roles and Responsibilities

13:20 Sourcing Candidates Effectively

18:39 Interviewing Techniques for Success

24:18 Compensation and Growth Opportunities

29:51 Retention Strategies for Technicians

33:04 Outro.mp3

In this episode of the Standby Generator Podcast, host Jim Swetman dives into one of the most overlooked challenges for dealers: losing a customer. It’s not always about price—often, the reasons are tied to communication gaps, poor follow-up, technician performance, or lack of proactive agreements.

Jim unpacks the true lifetime value of a customer—from yearly maintenance contracts to eventual generator replacements—and explains why even one lost client can ripple out into lost referrals and market share. He also shares actionable strategies for retaining customers, winning them back after a bad experience, and building stronger processes that protect your recurring revenue.

Whether you’re an owner, operations manager, or technician, this conversation will challenge you to look closer at customer experience and retention—and remind you why the little things can make the biggest difference in the growth and valuation of your business.

In this episode, you’ll learn:

• Why standby generator maintenance contracts drive recurring revenue

• How to calculate the real lifetime customer value for your generator business

• Common reasons customers leave and how to prevent it

• Proven strategies to win back lost customers and strengthen customer retention

• How service agreements impact the resale value of your generator company

If you’re serious about scaling your standby generator dealership, improving customer satisfaction, and protecting your recurring revenue, this episode is a must-listen.