The Transcript Economy: When Digital Exhaust Becomes Operational Leverage
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The Transcript Economy: When Digital Exhaust Becomes Operational Leverage
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In this episode of Human Work After AI, Chris Fanchi speaks with Niel Robertson (CEO of Winslow) about an underappreciated shift: modern organizations produce massive “digital exhaust” through calls, chats, and documents, and AI is making that exhaust usable for the first time.
They discuss why transcripts are becoming a core dataset inside companies, how “vibe coding” is changing what non-technical teams can build, what the post-SaaS debate misses about maintenance and extensions, and why HR is a natural early home for AI assistance. The conversation stays focused on leadership, trust, and what it takes to turn experimentation into durable capability.
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