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In this episode of The VetPractice Playbook, the crew breaks down the psychology of price versus value and explain why cost objections are really requests for clarity, trust, and guidance. You’ll learn a practical, value-first framework for handling price pushback in the exam room, plus real-world scripts your team can use immediately to reframe the conversation, align care with client goals, and maintain confidence without discounting medicine.

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Timestamps
00:00 Intro
02:56 An Interesting Way To Think About Expense
05:48 Being Everything to Everybody
07:17 The Psychology of Value vs. Price
08:20 Human-Health Care Models in Vet Med
12:36 Subpar Care At Low Cost
14:00 How to Respond to Clients
17:54 The Four Step Process
24:56 Go-To Responses
31:24 Not Assuming Client’s Ability to Spend
33:46 Outro

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In this episode of The VetPractice Playbook, the crew breaks down why overcontrol is one of the most common, and costly, leadership traps in veterinary medicine. What made you successful early on as a leader may now be the very thing limiting your growth, your team’s development, and your clinic’s long-term impact.

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Timestamps
00:00 Intro
04:29 The Cost of Not Delegating
06:20 Examples When Leaders Don’t Let Go
08:03 Becoming the CEO of an Organization
10:01 Setting Guardrails
13:10 Handling Mistakes
16:37 Misconceptions About Delegating
25:35 Consequences of Not Delegating
30:10 Letting Go of the Financial Side
33:27 Roundtable Replay
39:45 Overview
40:46 Outro

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In this episode of The VetPractice Playbook, the crew dives into EBITDA; what it is, why it's important for every clinic, how to hire employees with EBITDA in mind, simple ways to save LOTS of money, and so much more.

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YouTube: https://www.youtube.com/@VetPracticePro

Timestamps
00:00 Intro
01:10 What is EBITDA?
05:02 What Happens If The EBITDA Is Low?
08:33 The Circular Argument
10:14 EBITDA Isn’t Easy To Fix
12:09 Importance of Communication
12:53 Poor EBITDA Examples
17:53 Hiring Employees with EBITDA In Mind
21:10 Efficiency Leads to Productivity
23:48 Simple Ways to Save Big
25:40 Playbook Replay
31:28 Closing Points
31:58 Outro