In a world where online shopping dominates, brick-and-mortar retailers must find ways to stand out and create memorable experiences for their customers. In a recent episode of the Work Western podcast, hosts Jed Blackwell and Kevin Harrison dive deep into the concept of the 'Wow' factor and how it can turn ordinary shoppers into enthusiastic fans of your brand.

The 'Wow' factor is not just a catchy phrase; it embodies the essence of what retailers should strive for—making a lasting impression on customers. Kevin initially found the term 'Wow' in the Work, Western, and Wow slogan to be silly, but he soon realized its significance in defining their brand's mission. The goal is to create an environment where customers feel welcomed and valued, leading to genuine relationships between staff and shoppers.

First impressions matter. When customers walk into a store, their initial reactions are crucial. According to Kevin, shoppers often express surprise at the vast selection and competitive pricing. "Wow, I had no idea you guys had this much stuff!" is a sentiment echoed by many first-time visitors. This initial wow experience is essential in setting the tone for future interactions and building customer loyalty.

While attracting first-time visitors is important, keeping regular customers engaged can be challenging. Kevin emphasizes the importance of fresh merchandising strategies that surprise even the most loyal patrons. By regularly updating product displays and showcasing new arrivals, stores can keep their offerings exciting and ensure that returning customers continue to feel valued.

At the heart of the 'Wow' factor lies exceptional customer service. Kevin shares stories of how staff members go the extra mile to help customers find the right products, even if it means checking other store locations for availability. This personalized service fosters trust and builds long-term relationships. Customers leave with the satisfaction of having received honest advice and a tailored shopping experience that online retailers simply cannot replicate.

Creating a loyal customer base goes beyond transactions; it's about building relationships. Harrison's team members often remember returning customers and their preferences, adding a personal touch to each visit. The hosts also discuss the importance of community involvement—showing up for local events and supporting initiatives that matter to their customers strengthens the bond between the store and the community.

The 'Wow' factor is a vital component of retail success, particularly for brick-and-mortar businesses. By focusing on creating memorable experiences, exceptional customer service, and fostering community connections, retailers can transform casual shoppers into loyal fans. The insights shared by Kevin and Jed provide a roadmap for any business looking to elevate its customer experience and stand out in an increasingly competitive market.

In today's fast-paced retail environment, businesses must adapt to shifting consumer demands while staying true to their core values. In the latest episode of the Work Western podcast, hosts Jed Blackwell and Kevin Harrison explore the evolution of Harrison's Workwear and how they have successfully integrated the Western lifestyle into their brand alongside their commitment to quality work apparel.

Harrison's Workwear started nearly 30 years ago with a strong emphasis on work-related apparel. Kevin Harrison recalls how the company began as a small hometown department store that focused on essential work clothing and boots, particularly Red Wing shoes. As the retail landscape evolved, the need for a dedicated work store became apparent, leading to the establishment of Harrison's Workwear.

In their discussion, Jed and Kevin highlight a significant shift in consumer preferences. As the demand for workwear grew, they noticed an increasing interest in Western-style clothing. Kevin shares anecdotes about customers asking for more fashionable options, such as Western jeans and button-down shirts. This feedback prompted them to expand their inventory beyond traditional workwear, introducing stylish options that catered to the emerging market for Western lifestyle apparel.

The hosts emphasize the importance of understanding their diverse customer base. They describe how many of their customers, while not traditional cowboys, enjoy wearing Western attire for fashion. This realization led Harrison's to cater to a broader audience.

In the heart of Roebuck, South Carolina, Grill 221 is not just a restaurant; it's a community hub where delicious cheeseburgers meet genuine Southern hospitality. Join us as we dive into what makes this local gem a must-visit for burger enthusiasts and community supporters alike.

Grill 221 is more than just a place to grab a bite; it's a vibrant community gathering spot. As Kevin Harrison aptly describes, it's reminiscent of "Roebuck Cheers," a place where everybody knows your name. Patrons walk in muddy from job sites or dressed in cowboy boots, ready to connect with friends and neighbors. The restaurant embodies the values of community involvement, often hosting fundraisers and supporting local schools and institutions.

While the atmosphere is inviting, the true star is the food. Grill 221 offers a variety of dishes, but the cheeseburger is the highlight of the menu. What sets it apart? The chefs here masterfully cook thick, hand-patted burgers that are juicy and flavorful, avoiding the common pitfalls of overcooking or undercooking. The burgers are served with a range of toppings, and Kevin highlights his favorite: Carolina-style with mustard, chili, slaw, and onions.

Grill 221 doesn't stop at burgers; they also serve delicious sides that complement the meal perfectly. From hand-cut fries to spicy ranch dipping sauce infused with jalapenos, each dish is crafted with care. The fried pickles and pepper jack cheese bites are crowd favorites, ensuring there's something for everyone. The "fish camp slaw" is a unique twist that adds character to the meal.

Located at the intersection of 221 and 215, Grill 221 is conveniently positioned for locals and visitors alike. Despite a bustling parking lot, the interior is spacious, with an outdoor deck for those pleasant Southern evenings. The restaurant's growth reflects the changing landscape of Roebuck, which has evolved significantly over the years, especially with the proximity to Dorman High School, the largest high school in South Carolina.

Grill 221 is not just about food; it's about community, connection, and quality. Their dedication to serving hand-crafted, delicious meals while fostering a sense of belonging makes them stand out. Whether you're in the mood for a classic cheeseburger or a unique hot dog, this restaurant promises satisfaction. Remember to tell them you heard about them through the Carolina In Our Minds platform!

As we embark on our journey to find the best cheeseburger, Grill 221 has set a high standard. With its commitment to quality, community engagement, and a welcoming atmosphere, it's a destination that deserves a spot on your culinary map. Keep an eye out for our next stop in this delicious quest!

On today's episode, Kevin and Jed discuss the return of the Red Wing boot brand to to Harrison's retail stores, which is a significant development for the company. They provide insights into the history of Red Wing at Harrison's, the brand's popularity and reputation, and the strategic decision-making behind bringing it back.

• Red Wing has a long-standing history with Harrison's, having been one of the first and only brands carried when the company started nearly 30 years ago.
• The decision to stop carrying Red Wing a few years ago was a difficult one, as it was the brand that the company was founded on.
• However, changes in Red Wing's management and the company's growth and expansion led to Red Wing approaching Harrison's to partner with them again.
• Red Wing is seen as a prestigious and high-quality work boot brand, with a loyal customer base that prefers it over other options.
• The return of Red Wing is seen as a testament to the success and reputation of Harrison's as a leading retailer in the Carolinas and the Southeast.

The return of Red Wing to Harrison's stores is a significant development that highlights the company's position as a leading retailer in the Work Western lifestyle market. The podcast provides valuable insights into the strategic decision-making and the importance of maintaining strong relationships with prestigious brands like Red Wing.

This podcast episode provides a comprehensive overview of the "Work, Western, Wow" philosophy and the services offered by Harrison's. The discussion covers the evolution of the business, the importance of customer service, and the unique offerings that set Harrison's apart from its competitors. Today's podcast will focus on:

Harrison's dominance in the work clothing and boots market, with a focus on providing high-quality products and exceptional customer service.

The company's expansion into in-house embroidery and screen printing services, which has allowed them to better serve their customers and improve turnaround times.

The mobile boot truck initiative, where Harrison's brings their products directly to customers' workplaces, offering convenience and personalized service.

The emphasis on sizing and tailoring, with skilled seamstresses and tailors available to ensure a perfect fit for each customer.

The importance of treating all customers, regardless of size or scale, with the same level of care and respect.

The podcast highlights Harrison's commitment to providing exceptional customer service, innovative solutions, and a personalized experience for their clients. The company's focus on the "Work", "Western" and "WOW" aspects of their business demonstrates their dedication to meeting the diverse needs of their customers, from national corporations to small local businesses.

• Riata has a strong background in rodeo and Western fashion.
• Panhandle Slim has been around since 1946, while Rock and Roll Denim started in 2009.
• Denim quality is crucial, with ring spun denim being a higher quality option.
• Family-owned businesses foster a unique work environment and culture.
• Men's denim trends show a preference for consistency and quality.
• Western fashion trends are cyclical and influenced by past styles.
• Inclusivity in sizing is becoming more important in Western fashion.
• Rodeo culture significantly influences Western fashion choices.
• The future of Western fashion includes retro styles and bold patterns.
• Partnerships between family-run businesses can lead to mutual growth and success.

• The transition to in-house embroidery has been a significant learning process.
• Attention to detail is crucial in embroidery and direct print.
• Customer service is a key differentiator in their business model.
• In-house production allows for quicker turnaround times for customers.
• Learning new skills can be both fun and stressful.
• Designing for direct print requires careful consideration of placement and size.
• Flexibility and adaptability are essential in the retail environment.
• Team dynamics play a vital role in executing new ideas and projects.
• Creativity is important, but execution can be challenging.
• The variety of tasks keeps the work engaging and dynamic.

• Brunt was born in a garage and has a unique company culture.
• The brand has effectively utilized social media for marketing.
• Customer feedback on Brunt products has been overwhelmingly positive.
• Brunt boots are designed specifically for trade workers.
• The innovative design allows for a single width that can be adjusted.
• The quality of materials used in Brunt boots is high.
• The brand's growth trajectory is impressive since its launch in 2020.
• Retailers benefit from Brunt's unique sizing approach.
• The hosts plan to bring Brunt clothing into their stores soon.
• The partnership with Brunt is seen as mutually beneficial for both parties.