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Total Retail Tech Insights

Total Retail Tech Insights

Written by: Total Retail
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About this listen

 Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable information and practical advice to help drive their technology road maps. From idea to implementation, Total Retail Tech Insights is the content retail executives need to optimize their use of technology throughout their organizations.NAPCO Media LLC Economics Management Management & Leadership
Episodes
  • How Engage People Connects Rewards and Payments to Drive Loyalty

    How Engage People Connects Rewards and Payments to Drive Loyalty
    Dec 2 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Len Covello, chief technology officer at Engage People, the only loyalty network that enables program members to pay with points directly at checkout. Listen in as Covello provides an overview of the business and his role (1:00), Engage People's unique pay-with-points capabilities…
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    30 mins
  • Why AI Means Marketers Must Stop Testing and Start Experimenting

    Why AI Means Marketers Must Stop Testing and Start Experimenting
    Nov 12 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Deanna Ballew, chief product officer at Listrak, a digital marketing automation platform. Listen in as Ballew discusses the current retail marketing landscape of creativity and innovation (3:00) and how Listrak supports retailers, emphasizing the importance of marketing experimentation (5:00). With insight from…
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    22 mins
  • Agentic AI in Retail: ALDO Group Data and AI Expert on Real-World Impact

    Agentic AI in Retail: ALDO Group Data and AI Expert on Real-World Impact
    Sep 4 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Nicola Kinsella, chief strategy officer at Fluent Commerce, and Fatih Nayebi, vice president of data and AI at ALDO Group. Listen in as Nayebi discuss his career background and academic work in artificial intelligence (2:00), what he hopes readers will take away…
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    35 mins
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