Episodes

  • How Engage People Connects Rewards and Payments to Drive Loyalty

    How Engage People Connects Rewards and Payments to Drive Loyalty
    Dec 2 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Len Covello, chief technology officer at Engage People, the only loyalty network that enables program members to pay with points directly at checkout. Listen in as Covello provides an overview of the business and his role (1:00), Engage People's unique pay-with-points capabilities…
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    30 mins
  • Why AI Means Marketers Must Stop Testing and Start Experimenting

    Why AI Means Marketers Must Stop Testing and Start Experimenting
    Nov 12 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Deanna Ballew, chief product officer at Listrak, a digital marketing automation platform. Listen in as Ballew discusses the current retail marketing landscape of creativity and innovation (3:00) and how Listrak supports retailers, emphasizing the importance of marketing experimentation (5:00). With insight from…
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    22 mins
  • Agentic AI in Retail: ALDO Group Data and AI Expert on Real-World Impact

    Agentic AI in Retail: ALDO Group Data and AI Expert on Real-World Impact
    Sep 4 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Nicola Kinsella, chief strategy officer at Fluent Commerce, and Fatih Nayebi, vice president of data and AI at ALDO Group. Listen in as Nayebi discuss his career background and academic work in artificial intelligence (2:00), what he hopes readers will take away…
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    35 mins
  • BNPL Demystified: Sezzle's President on the Future of Payments

    BNPL Demystified: Sezzle's President on the Future of Payments
    Aug 20 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Paul Paradis, president of Sezzle, a mission-driven fintech empowering the next generation with interest-free installment plans that enhance purchasing power online and in-store. Listen in as Paradis discusses Sizzle's founding and what differentiates it in the buy now, pay later (BNPL) landscape (1:05),…
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    31 mins
  • From Brand to Build Mode: How Retailers Are Navigating Leaner Teams and Tighter Margins

    From Brand to Build Mode: How Retailers Are Navigating Leaner Teams and Tighter Margins
    Jul 9 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Katie Carlson, vice president of partner success at Fluent Co., a leading commerce media platform helping brands engage audiences, unlock new revenue streams, and drive measurable results at scale. Listen in as Carlson discusses her career shift from brand-side marketing to tech partner…
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    21 mins
  • How ESW Optimizes Inventory Management for Worldwide E-Commerce

    How ESW Optimizes Inventory Management for Worldwide E-Commerce
    Jul 2 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Rachel De Los Santos, senior director of client success at ESW, the global direct-to-consumer e-commerce leader. Listen in as De Los Santos provides an overview of her role (1:05), ESW's business offerings for retailers and brands (2:00), and what strategic inventory optimization looks…
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    28 mins
  • Optimove Exec on AI and the Future of Retail Marketing

    Optimove Exec on AI and the Future of Retail Marketing
    Jun 5 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Rony Vexelman, vice president of marketing at Optimove, the global leader in Positionless Marketing. Listen in as Vexelman provides an overview of the Optimove business (1:05) and discusses the rapid adoption of artificial intelligence (AI) in retail marketing (2:42), as revealed in the…
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    34 mins
  • Beyond the Brief: How Agencies Drive Strategic Growth for Retailers

    Beyond the Brief: How Agencies Drive Strategic Growth for Retailers
    May 28 2025
    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Megan McDonagh, chief marketing officer at Wpromote, a top independent marketing agency that challenges convention to accelerate growth for brands. Listen in as McDonagh provides an overview of Wpromote and her career background (1:00), the wide variety of industries the agency serves (3:40),…
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    30 mins