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Turning the key at SNG

Turning the key at SNG

Written by: Sovereign Network Group
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About this listen

Your Voice. Your Stories. Your Community.


Turning the key at SNG is our brand new podcast designed with you in mind. It’s a space where we share updates, answer your questions and explore the issues that matter most to Sovereign Network Group customers. Our goal is simple: to be open, accountable and empower you to have a real voice in how SNG operates.


Why Listen?

· Transparency: We’ll give you clear updates on policies, changes in regulations and our long term plans. You’ll know the reasoning behind our decisions, straight from the source.

· Accountability: Hear directly from our colleagues and fellow customers as we discuss projects, bust myths, answer your questions and tackle concerns together.

· Customer Influence: Your voice is at the heart of this podcast. You’ll have opportunities to submit questions and share your experiences and feedback.

© 2026 Turning the key at SNG
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Episodes
  • Customer & CEO
    Mar 31 2026

    For the final episode of Turning the key at SNG, host and SNG customer, Phoebe Newton, sits down with Mark Washer, Chief Executive of SNG, for the most open conversation of the series.

    In this episode, Phoebe brings customer feelings directly to Mark, inviting a transparent discussion about repairs, long-term investment and the everyday realities customers face.

    This isn’t about highlighting problems, it’s about acknowledging them, explaining what’s being done and giving customers a clearer view of how SNG is working to improve their experience.

    As series 1 comes to a close, this episode offers a meaningful look behind the scenes, showing how customer voice is shaping the organisation’s priorities now and for the future.

    Turning the key at SNG will return in the autumn with more conversations centred on openness, accountability and the real experiences of our customers.

    Useful links:

    https://www.sng.org.uk/turning-the-key-at-sng

    https://www.sng.org.uk/about-us/customer-engagement

    Show More Show Less
    36 mins
  • A turning point for youth homelessness
    Feb 24 2026

    In this penultimate episode, host Phoebe Newton shines a light on one of SNG’s most impactful supported living schemes: The Foyer in Ryde, Isle of Wight. A place which offers safe accommodation, stability and opportunities for young people who face homelessness.

    Phoebe is joined by Luis Montague, a resident of the Foyer, and Nina Kennerdale, one of it’s Team Leaders. Together, they break down how the Foyer works, the challenges young people face today and why this kind of support can be truly life changing.

    Luis opens up about his journey to the Foyer while Nina offers a frontline perspective to the services they offer on the island.

    This episode cuts through misconceptions and celebrates the resilience and community at the heart of the Foyer.

    Useful links:

    https://www.sng.org.uk/rent-or-buy/the-foyer-isle-of-wight

    https://www.sng.org.uk/our-impact/transforming-young-lives-at-the-foyer

    https://engage.sng.org.uk/

    https://www.sng.org.uk/turning-the-key-at-sng

    Show More Show Less
    41 mins
  • A green SNG
    Jan 27 2026

    In this episode of Turning the key at SNG, guest host Nichola Rogers, one of SNG’s customers, explores what sustainability really means for our residents and the planet. Nichola is joined by Dan from Environmental Health and Safety and Pete, one of our Electrical Technicians, for a conversation that busts myths, shares practical insights, and shines a light on the real-world challenges and opportunities in sustainable housing.

    Dan breaks down why sustainability is often misunderstood in the media and emphasises SNG’s role in reducing environmental harm while meeting our legal responsibilities.

    Pete shares his on-the-ground experiences supporting customers every day. He talks about why education is the most important ‘upgrade' we can make in homes, the energy issues he sees most often, and how simple changes can prevent costly mistakes.

    Tune in and discover how small actions, by colleagues and customers, can make a massive difference.

    Useful links:

    https://www.sng.org.uk/customers/greener-future

    https://www.sng.org.uk/customers/support

    https://www.sng.org.uk/about-us/customer-engagement

    https://engage.sng.org.uk/

    Show More Show Less
    37 mins
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