For the final episode of Turning the key at SNG, host and SNG customer, Phoebe Newton, sits down with Mark Washer, Chief Executive of SNG, for the most open conversation of the series.

In this episode, Phoebe brings customer feelings directly to Mark, inviting a transparent discussion about repairs, long-term investment and the everyday realities customers face.

This isn’t about highlighting problems, it’s about acknowledging them, explaining what’s being done and giving customers a clearer view of how SNG is working to improve their experience.

As series 1 comes to a close, this episode offers a meaningful look behind the scenes, showing how customer voice is shaping the organisation’s priorities now and for the future.

Turning the key at SNG will return in the autumn with more conversations centred on openness, accountability and the real experiences of our customers.

Useful links:

https://www.sng.org.uk/turning-the-key-at-sng

https://www.sng.org.uk/about-us/customer-engagement

In this penultimate episode, host Phoebe Newton shines a light on one of SNG’s most impactful supported living schemes: The Foyer in Ryde, Isle of Wight. A place which offers safe accommodation, stability and opportunities for young people who face homelessness.

Phoebe is joined by Luis Montague, a resident of the Foyer, and Nina Kennerdale, one of it’s Team Leaders. Together, they break down how the Foyer works, the challenges young people face today and why this kind of support can be truly life changing.

Luis opens up about his journey to the Foyer while Nina offers a frontline perspective to the services they offer on the island.

This episode cuts through misconceptions and celebrates the resilience and community at the heart of the Foyer.

Useful links:

https://www.sng.org.uk/rent-or-buy/the-foyer-isle-of-wight

https://www.sng.org.uk/our-impact/transforming-young-lives-at-the-foyer

https://engage.sng.org.uk/

https://www.sng.org.uk/turning-the-key-at-sng

In this episode of Turning the key at SNG, guest host Nichola Rogers, one of SNG’s customers, explores what sustainability really means for our residents and the planet. Nichola is joined by Dan from Environmental Health and Safety and Pete, one of our Electrical Technicians, for a conversation that busts myths, shares practical insights, and shines a light on the real-world challenges and opportunities in sustainable housing.

Dan breaks down why sustainability is often misunderstood in the media and emphasises SNG’s role in reducing environmental harm while meeting our legal responsibilities.

Pete shares his on-the-ground experiences supporting customers every day. He talks about why education is the most important ‘upgrade' we can make in homes, the energy issues he sees most often, and how simple changes can prevent costly mistakes.

Tune in and discover how small actions, by colleagues and customers, can make a massive difference.

Useful links:

https://www.sng.org.uk/customers/greener-future

https://www.sng.org.uk/customers/support

https://www.sng.org.uk/about-us/customer-engagement

https://engage.sng.org.uk/