Episodes

  • Is CX Killing Innovation?

    Is CX Killing Innovation?
    Feb 3 2022
    Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
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    8 mins
  • 5 Ways Design Thinking Can Help Your Nonprofit

    5 Ways Design Thinking Can Help Your Nonprofit
    Jan 20 2022
    Is your nonprofit taking full advantage of design thinking? In this episode I will introduce you to 5 ways design thinking can help your nonprofit.
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    11 mins
  • Is Design Thinking Dead?

    Is Design Thinking Dead?
    Jan 6 2022
    Design thinking used to be a key driver for innovation. Is that still the case? Or has design thinking had its moment and we've moved on? Let's talk about it!
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    17 mins
  • Reduce Risk With the Right Research

    Reduce Risk With the Right Research
    Feb 12 2021
    No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
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    9 mins
  • Lifeless Customer Data Is Stifling Your Innovation

    Lifeless Customer Data Is Stifling Your Innovation
    Feb 4 2021
    Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
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    13 mins
  • Where Are Your Customers Experiencing Friction?

    Where Are Your Customers Experiencing Friction?
    Jan 7 2021
    Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.
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    10 mins
  • Leadership Lessons From 2020

    Leadership Lessons From 2020
    Dec 31 2020
    2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.
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    10 mins
  • 3 Lessons From a Poor Customer Experience

    3 Lessons From a Poor Customer Experience
    Dec 24 2020
    I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
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    12 mins