Community isn’t a buzzword—it’s a business strategy.

In this episode of Unpacking the Brand, Ken Theriot and Randy Kessler sit down with Peter van Teeseling, Executive Director of dScoop, to explore how trust, collaboration, and shared purpose create real competitive advantage in the digital print and packaging industry.

Peter shares real-world examples of competitors working together, practical uses of AI, and what it takes to build a community that actually drives growth.

Chapters
00:00 Introduction & Peter van Teeseling’s Background
02:15 What dScoop Is and How It Started
05:30 Competitors Working Together: The dScoop Model
09:40 Why Trust Is the Foundation of Community
14:20 Real Examples of Collaboration in Action
19:30 How AI Is Actually Being Used in Print
26:00 Scaling Intimacy in a Global Community
32:15 Attracting Young Talent to the Industry
38:10 Leadership, Culture, and Doing the Right Thing
47:30 Measuring the Business Impact of Community
54:10 Where to Learn More About dScoop
57:00 Rapid Fire Questions & Closing Thoughts

Unpacking the Brand, Peter van Teeseling, dScoop, business community, leadership, collaboration, competitive advantage, print industry, digital print, packaging industry, brand strategy

LabelExpo is now LOUPE — but why?
In this episode, Jade Grace of Informa Markets explains the data, the strategy, and the industry shifts that led to one of the biggest rebrands in packaging history.

We cover:
• Why the label industry has outgrown traditional definitions
• The 6-year process behind the rebrand
• How younger industry professionals viewed the LabelExpo name
• The emergence of flexible packaging, folding cartons, and convergence
• How LOUPE becomes a more inclusive, future-focused platform
• What converters, suppliers, and brand owners can expect moving forward

00:00 – Intro: The Evolution of Label Technologies
00:35 – Welcome & Introducing Jade Grace
01:26 – Why LabelExpo Rebranded to LOUPE
02:34 – How the 6-Year Rebrand Process Began
04:01 – Why the Name “LOUPE”?
07:12 – Research & Industry Data Behind the Decision
11:21 – Industry Reaction to the Announcement
14:29 – What Stakeholders Really Said
16:06 – Future-Proofing the Platform
21:16 – How LOUPE Expands Opportunities
25:22 – LOUPE Americas: The Official Launch
26:10 – What Success Looks Like in 5 Years
30:55 – Rapid Fire Questions
37:12 – Closing Thoughts

Unpacking the Brand is your inside look at the people, technologies, and strategies shaping the packaging and branding industries. Watch the show on YouTube or listen on Apple Podcasts, Spotify, Google Podcasts, Amazon Music, and all major platforms.

#UnpackingTheBrand #LOUPERebrand #PackagingIndustry #LabelExpo #BrandStrategy

From woodenware to high-speed digital printing — few companies have balanced legacy and innovation like New Packaging & Display.
In this episode, President Ben Urquhart joins hosts Ken Theriot and Randy Kessler to unpack nearly 200 years of evolution in corrugated packaging.

Ben shares how his seventh-generation family business continues to thrive in a changing market from navigating tariffs and technology to building sustainable operations that stand the test of time.

If you’re passionate about packaging, manufacturing, or how legacy brands stay modern, this episode is for you.

⏱️ Chapters

00:00 – Intro: From Woodenware to Packaging Innovation
01:15 – Meet Ben Urquhart, President of New Packaging & Display
02:00 – Rebranding a Legacy Company for a Modern Market
04:00 – Early Career & Path Back to the Family Business
06:00 – Nearly 200 Years of History in Corrugated Packaging
09:00 – The Impact of Tariffs on U.S. Manufacturing
12:00 – Shifting Demand, Offshoring, and Domestic Opportunity
14:10 – Inside the Facility: Scale, Operations & Materials
15:45 – Sustainability as a Core Value and Certification Standards
18:10 – Customer-Driven Innovation and Regional Market Differences
20:00 – How E-Commerce Changed Packaging Design
23:00 – Real-World Example: Fast Turnaround and Two-Sided Print
25:00 – On Marketing and Brand Stewardship vs. Ownership
28:00 – Lessons from COVID: Resilience and Gratitude
32:00 – Investing in People and Machinery
36:00 – How New Packaging Decides on New Equipment
39:00 – The Role of Trade Shows and Vendor Relationships
44:00 – Workforce Development and Internal Advancement
48:00 – The Challenge of Retaining Skilled Workers
50:00 – Industry Consolidation: Independents vs. Integrators
53:00 – Associations and the Power of Learning (AICC)
54:30 – Excitement About EFI’s Single-Pass Digital Printing
56:00 – Favorite Brands and Lessons from History
58:45 – Dramatic Reading of a 19th-Century Accounting Letter
1:02:00 – Closing Thoughts on Leadership and Legacy

🎧 Listen to the episode on Spotify, Apple Podcasts, or wherever you get your podcasts.

📦 About Unpacking the Brand

Join hosts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels & Labeling) as they dive into the intersection of business, branding, and innovation. Discover how leading brands adapt, evolve, and thrive in today’s fast-moving world of marketing, packaging, and design.

Subscribe to stay ahead of what’s next in business storytelling, print technology, and sustainable branding.

#UnpackingTheBrand #Packaging #Manufacturing #Leadership #Innovation #FamilyBusiness #DigitalPrinting #Sustainability

Join Ken Theriot and Randy Kessler as they sit down with Alain Paquette, President of Artcraft; a Canadian company delivering premium sustainable pressure-sensitive print solutions for packaged goods brands.

Alain shares why loyalty and resilience are at the heart of his business, how he navigated losing a major client right before COVID, and why refreshing your brand every 10 years helps companies stay relevant and aligned.

📌 Key takeaways:
Why loyalty is the foundation of a strong brand.
How to handle losing a major client without sinking.
Why rebranding every 10 years matters.
Lessons from Artcraft’s growth journey.

Chapters
00:00 – Welcome & Intro
01:06 – Meet Alain Paquette, President of Artcraft
02:19 – Career background & early experiences
05:50 – Becoming owner of Artcraft in 2012
07:14 – Defining what makes a brand successful
10:02 – Customer loyalty and creating value
13:34 – Knowing your ideal customer profile
17:34 – The role of an advisory group
25:12 – Losing a major client before COVID
29:42 – Lessons in resilience & rebuilding
31:08 – Artcraft’s rebrand and 10-year refresh philosophy
36:20 – Choosing the right vendors and partners
40:16 – Why loyalty matters in business relationships
41:06 – What’s next for Artcraft
42:22 – Rapid-fire branding questions (favorite brands, campaigns, books)
48:53 – Closing thoughts & advice

👉 Subscribe for more conversations on branding, leadership, and innovation.
#UnpackingTheBrand #Branding #Leadership #Packaging #CustomerExperience #resilience

Label Expo Europe is heading to Barcelona for the first time, and Labels & Labeling’s Chelsea McDougall joins Unpacking the Brand to share what’s ahead. From automation breakthroughs to flexible packaging opportunities, Chelsea gives a behind-the-scenes look at the event and the trends shaping the packaging industry in 2025.

Chapters
0:00 – Welcome and introductions
2:23 – Chelsea’s journey from crime reporting to packaging journalism
5:58 – What Labels & Labeling covers and how to get featured
9:45 – Why Label Expo is a key industry barometer
15:10 – Tech launches to watch: automation, robotics, and more
20:47 – The Pulse: new on-floor educational experience
26:15 – Global attendance and Barcelona buzz
28:48 – Folding carton and flexible packaging crossover trends
32:10 – AI in packaging: beyond marketing hype
38:40 – A day in the life at Label Expo
43:11 – Chelsea’s tips for first-time attendees
44:34 – Rapid-fire branding questions

🔗 Subscribe and share to stay in the know on branding, business, and beyond.

Check out the other shows our network has to offer!

In Episode 4 of Unpacking the Brand, hosts Randy Kessler and Ken Theriot sit down with Nathan Ridnouer, President of the nonprofit Flexographic Technical Association (FTA), to discuss his journey from managing a movie theater to leading one of the most impactful trade associations in the packaging world. Discover what Nathan’s doing to modernize industry education, promote volunteerism, and build trust through radical transparency; all while steering a nonprofit through industry change.

Topics Covered:

• FTA’s evolution under new leadership
• Workforce development & youth outreach
• Importance of in-person training in a post-COVID world
• How volunteering can boost your career
• Transparency as a nonprofit leadership strategy

🔗 Subscribe and share to stay in the know on branding, business, and beyond.

Chapters:
00:00 Intro + InfoFlex Recap
02:00 Meet Nathan Ridnouer
05:00 From Multiplex to Mission-Driven
10:00 Nonprofit vs. For-Profit Mindsets
14:00 Reinventing Industry Education
20:00 Why In-Person Events Still Matter
27:00 Educating the Next Generation
33:00 Leadership Through Transparency
39:00 How to Get Involved with FTA
46:00 Upcoming FTA Technical Conference
50:00 Nathan’s Favorite Brands + Book
52:00 Final Thoughts

Check out the other shows our network has to offer!

Join us for Episode 3 of Unpacking the Brand as we sit down with printing industry veteran Paul Teachout to explore his 45-year journey through flexographic innovation, leadership, and relationship-building.

Paul shares how he went from apprentice to executive, shaped industry associations like TLMI and FTA, and continues to drive progress in automation, clean-hand technology, and workforce development. Whether you're in branding, packaging, manufacturing, or marketing, this episode is packed with insight, inspiration, and practical takeaways.

🎧 Listen on Spotify / Apple Podcasts
📍 Harper Roadshow Details (June 26, 2025 in Philadelphia): Get Tickets Now!

Subscribe for more insights from leaders in print, packaging, branding, and innovation.

00:00 - Intro & Catching Up on Summer Life
01:22 - Guest Introduction: Paul Teachout
02:38 - PGA Championship in Charlotte
04:05 - Paul's Start in Printing with Kodak and Webtron
07:40 - Career Path Through Harper and Nilpeter
08:54 - Evolution of Flexographic Printing Technology
11:45 - What Is “Clean-Hand Technology”?
13:52 - Education in Print: From On-the-Job to Academia
15:38 - TLMI & FTA: 30+ Years of Industry Association Involvement
19:21 - Defining Customer Success in the Print Industry
22:05 - How Customer Expectations and Sales Have Evolved
26:13 - Mistakes Companies Make: Focusing Too Much on Price
29:35 - Value Over Price: Building Trusted Partnerships
31:39 - Life Lessons from Mentors and Industry Leaders
37:33 - Workforce Challenges & Harper’s Educational Commitment
40:10 - The Phoenix Challenge and Building the Next Generation
43:59 - A Trillion-Dollar Industry That Nobody Talks About
46:43 - Rapid Fire: Career, Brands & Business Reads
51:41 - Bryson vs. Rory: Golf, Growth & Facing Adversity
54:29 - From Mistake to Mentor: The John McDowell Story
57:10 - Upcoming Event: Harper Roadshow on June 26
58:30 - Closing Thoughts & Outro

#UnpackingTheBrand
#PrintingIndustry
#Flexography
#PackagingInnovation
#PrintLeadership
#HarperCorporation
#CleanHandTech
#WorkforceDevelopment
#BrandStrategy
#PrintPodcast

In this episode of Unpacking the Brand, hosts Ken Theriot and Randy Kessler sit down with Katie Graham, Regional Marketing Communications Manager at Bobst North America, to explore how customer-centric marketing is changing the face of industrial branding.

From long sales cycles to global communications challenges, Katie breaks down what makes manufacturing marketing so unique — and how aligning messaging, analytics, and authenticity can help even the most technical brands stand out. They dive into topics like digital transformation, CRM adoption, and the importance of personal branding in the B2B space. Whether you're in sales, marketing, or leadership, this is a masterclass on how to build real value in modern industry.

Chapters

• 00:00 – Intro: Welcome back to Unpacking the Brand
• 01:44 – Guest intro: Katie Graham of Bobst North America
• 03:00 – Why manufacturing marketing is different
• 05:00 – B2B brand building and customer engagement
• 07:15 – Global marketing vs. regional strategy
• 09:00 – Tech, CRM, and digitalization at Bobst
• 12:00 – Strategic filtering: which initiatives to pursue
• 14:05 – Case study: Building a new market presence
• 17:00 – Sales and marketing alignment done right
• 20:15 – How perception shifts drive brand expansion
• 23:00 – The role of personal branding on LinkedIn
• 25:00 – Katie’s top advice for new professionals
• 30:00 – The future of AI and marketing analytics
• 33:06 – Rapid Fire: Brands, books, and beachside insights

Mentioned

• Atomic Habits by James Clear
• Women of Flexo
• Bobst Competence Centers in Atlanta and L.A.