Your due diligence playbook has arrived. Stonemark Management SVP of Operations Darlene Hunter covers best practices to make the acquisitions process as efficient as possible, sharing her inspiring career arc along the way. For more Voices, visit voices.happy.co.

Imagine a window into what's working and what isn't for every Make Ready underway. On Voices, Pacific Living Properties Business Operations Analyst Jordan Bentley explains the power of transparent software. Find more podcast episodes and stories on the Voices website. 

When you sense a property process needs improving, how can you use software to solve the problem? And, how can you build a culture where team members have a voice in tech decisions? TrinitySF Senior Business Systems Manager Jason Newland shares strategies. Find more podcast episodes and stories on the Voices website. 

Shining a light on the property manager experience, SJA Property Manager Martha Berg shares her (unexpected) story of industry growth — and her company's process, choosing tech to ease operations during COVID and beyond. See voices.happy.co for more episodes. 

With COVID-19 cases ramping up this winter, what does it take to manage techs compassionately? HNN Communities Maintenance & Capital Projects Manager Owen Fleming shares his path to multifamily management – and how it's helped him craft best practices for software choices and HR programs in the current crisis. 

Training multifamily teams to use new software can prove stressful. So, how do you motivate techs and others on-site to embrace the change? Preferred Apartment Communities Director of Training Marie Bell explains, step by step in this Voices episode. 

Marie Bell has served as Director of Training and Development – Multifamily at Preferred Apartment Communities since December 2017. She has over 18 years of experience in all facets of property management. Prior to her role as the Director of Training, Marie was responsible for training associates in Texas, Pennsylvania, and Georgia. Prior to being appointed Regional Trainer, Marie held the position of Property Inspector. She also held the positions of Property Manager, Assistant Manager, Auditor, and Leasing Consultant with Williams Residential Management LLC, where she was responsible for the oversight of conventional housing units located in Virginia, North Carolina, Florida, and Georgia.

How do you stop turnover where it starts? Gina Lemon, Timberland Partners VP of HR, has a straightforward answer: change your questions to candidates. On Voices, she shares how motivation-based interviewing can improve culture and retention all at once. 

With over twenty years in Human Resources, Gina Lemon's career includes Fortune 500 companies including UPS, Target, Ameriprise Financial. She is known for attracting, building, and retaining talented employees and fashioning high-performing teams. Gina says joining Timberland Partners has been the best choice that she has made in her career, as the company truly embodies its vision, mission, and guiding principles. These days, Timberland Partners is making a strategic shift to select and grow talent in a different way — focusing on internal motivation and a candidate's attitude. 

When your industry changes constantly, how do you change with it? On Voices, Rae Schnabel, Director of Education and Sustainability at Maxus Properties, explains her path to embracing change in multifamily: from seeking feedback to prioritizing sustainability to rethinking education.

The Short About Rae Schnabel
Rae Schnabel currently leads the Maxus Education Development Team, a new department established to develop a complete education program for all property positions. Using surveys, focus groups, live in-house classes, the six-month-old department has focused on educating new hires. The next phase is creating the curriculum with current education and developing learning paths for advancement with defined accountability measurements.