Shirley Way, Midlands Head of Region at Skills for Care, joins us to highlight that good care starts with how we treat the people delivering it.This episode dissects:🔸 How values-based recruitment shapes culture🔸 Why development doesn’t always mean promotion🔸 Tension between professional boundaries and family care🔸 Professionalising social care pathways for the futureFrom children’s services to national workforce strategy, Shirley reflects on the moments, values and leadership lessons that have shaped her career in social care.Retention isn’t a recruitment problem. It’s a leadership one.

00:00 Intro03:20 Shirley's Journey Into Social Care09:08 The Impact of Children's Services12:41 Creating Care Match: A Recruitment Solution15:00 Navigating Family Caregiving17:52 The Importance of Professional Boundaries20:17 Leadership and Management in Social Care23:00 Retention Strategies in Workforce Development26:17 Understanding Value-Based Recruitment28:54 The Importance of Induction31:38 Defining Good Care33:41 Building Resilience and Trust in Care Teams35:35 Self-Care for Caregivers40:16 Recruiting for the Future of Social Care

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We’re joined by Isaac Samuels OBE, who shares his lived experience of mental health services and the impact of being given a diagnostic label, alongside his work across social care and co-production.Together, we explore: 🔸What happens when care becomes overly systemised🔸The importance of managing yourself before managing others 🔸What changes when people and trust are placed at the centre of care🔸The power of listeningThis is an honest discussion about care as a human practice, not just a professional one.

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In this episode, Charlie reflects on her unexpected journey through social care, from a 17-year-old kitchen assistant peering through a serving hatch to a specialist now called in when services are struggling. Drawing on her own experience of growing up in children’s services, she talks about the empathy and determination that shaped her approach to care, as well as the impact of a rare, hands-on induction that still guides her work today. She explores why real training is less about ticking boxes and more about building confidence, offering coaching, and staying connected to the human experience at the centre of every crisis. And when the “bat signal” goes up from a failing service, Charlie shares what it takes to step in with honesty, curiosity, and the belief that good care always starts, and ends, with the person.