What to do if your client is a nightmare
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What to do if your client is a nightmare
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Fred and John discuss how to deal with this issue conceptually:
1. Accept that this is part of the job
2. Find the root cause
3. Don’t make it personal
4. Be careful how you talk about them internally
5. Keep the issue as the issue
6. Reframe the conversation
7 . What if they are out of control or bullying?
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