Showing results for "Development Theory" in Leadership

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

AI Essentials is a concise, executive-level audiobook designed to remove hype and replace it with clarity. Written for modern leaders, this book explains artificial intelligence in plain language—covering how AI systems function, where they create real business value, and where the risks truly lie. Listeners will learn how to evaluate AI initiatives, ask better questions in technical discussions, and make informed decisions without needing a technical background. This audiobook is not about trends, tools, or speculation.

7 Secrets of Persuasion is the first book to take the latest scientific insights about the mind and apply them to the art of persuasion. It directly translates the revolution in neuroscience that has occurred over the last 40 years into practical new techniques for effective persuasion.