Showing results for "Experience" in Business & Careers

In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages. Though the world has changed in many ways since then, the way to a customer’s heart has not.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths...

A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

The Enterprise Architecture Experience is a monthly podcast where Jon Hill and Hassan Abba delve into Enterprise Architecture themes and put them in context of real-life experience. Each month, they will invite a guest along to discuss their experience of Enterprise Architecture, and interact with comments, emails and discussions happening on the Enterprise Architecture Experience LinkedIn group.To get involved, send a message to Jon and Hassan at eaexperiencepodcast@gmail.com or join The Enterprise Architecture Experience group on LinkedIn.Engaging conversation, expert insights, practical ...

Experience is a great teacher . . . except when it isn't. In this groundbreaking guide, learn how the past can deceive and limit us -- and how healthy skepticism can build a better world. Our personal experience is key to who we are and what we do. We judge others by their experience and are...

Experience, Opportunity, and Developing Your Career is filled with practical advice from HBR experts who can help you answer questions like: Should I choose to follow my passion, my purpose, or my values? How will I know if a job is really right for me? What's the best way to use my network? And how can I make big decisions about my career?

Step into a world where business, travel,health,wealth, and life itself are elevated to the level of an art form. Hosted by Andrea and Christian Galt, the Galt Experience redefines what it means to protect what matters most. This is more than just insurance that is delivered with warmth, precision, and authenticity.Each episode invites you to explore stories of living well, building wealth with purpose, and traveling with intention. Andrea and Christian share their own experiences as trusted advisors, entrepreneurs, and parents, weaving together insights that inspire confidence and ...

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

Experiences is a podcast about humans creating happy memories through their participation in the experience economy. We discuss how brick and mortar retail is changing rapidly, the clear winners in the experience economy, and visit with brands that are not just surviving, but thriving.

The Experience is the All Around Hit Broadcaster / Podcasters Loon's Show It is Unfiltered Conversations With The Worlds Biggest Stars In Which we Have the Real Conversations only Found here Be Apart Of The Experience

The Atheist Experience is a weekly show in Austin, Texas geared at a non-atheist and atheist audience. The Atheist Experience is produced by the Atheist Community of Austin.The Atheist Community of Austin is organized as a nonprofit educational corporation to develop and support the atheist community, to provide opportunities for socializing and friendship, to promote secular viewpoints, to encourage positive atheist culture, to defend the first amendment principle of state-church separation, to oppose discrimination against atheists and to work with other organizations in pursuit of common ...

People Operations explains how leaders at small- and medium-sized businesses can stop spending time on HR administration - "paperwork" - and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, and Tracy Cote provide listeners with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices.

How do you feel about setting goals? I’ve heard people say they feel energized, depressed, confused, terrified, pumped, ambivalent, lost...or all of the above. Here’s what I’ve realized: Our relationship to success is inside-out. When we make our New Year’s resolutions, bucket lists, big plans, or weekly to-dos, we’re hoping that when we "arrive" we’ll be fulfilled. Our hearts will swell as we cross the finish line, and then we can finally relax and savor our happiness. Except more often than not, that doesn’t happen....

What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors.

CX with Chopra is a podcast hosted by Arjun Chopra that explores customer experience from multiple angles- marketing, tech, UX, business strategy, company culture, and more. Through conversations with industry experts, we uncover powerful insights and stories. Tune in for perspectives on CX evolution, measuring success, digital innovation, win-win strategies, B2B/B2C differences, tips for CX professionals, and more. Whether you're new or experienced in CX, there's something valuable here for you.

The frantic pace of our daily lives can take a serious toll on even the most calm and collected person. Who has time to worry about happiness, health, and peace of mind, when you have a million little urgencies to take care of each day? Now there is a way to get off life's treadmill for good, without sacrificing your career, financial status, or activities.

Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.

Join us in the conversations where we go deep into the world of all things events to attract high-quality clients. Most of the time, we will invite special guests to share their best event experiences and practices. At other times, your host will share her experiences as she plans, produces, and launches successful events. And we will also have experts come and plan events on the fly. The vision with this is for you to learn, have some laughs and get clarity as you grow your online business with events. We will bring the experts you need to hear from and keep you right on track.