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Publisher's Summary

Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic, which is becoming the number-one priority for business leaders around the world.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create cool spaces, ACE technology, and a celebrated culture. Featuring exclusive case studies, unique frameworks, and never-before-seen research, The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

©2017 Jacob Morgan (P)2019 Gildan Media, LLC

What listeners say about The Employee Experience Advantage

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  • Michelle Kissler
  • 16-01-20

Horrible narration of a fascinating topic

Employee experience is a fun, interesting, vibrant topic, but the narrator will put you to sleep. He sounds like a robot. I have met the author of this book and he is anything but a robot. He’s lively and colorful. He speaks with passion and enthusiasm. It’s bizarre to listen to this book when it has his voice but definitely not his delivery.

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  • AshleyC
  • 19-06-19

Great book!

Great book! I really enjoyed listening and it has a lot of very useful information!