Showing results for "Forever Yours" in Business & Careers

It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.

What skills will matter most for work, business, and life in the future? Where should you focus your energy and effort when the world is changing at an extraordinary rate? How can you future proof yourself, your organization, and your kids? In this groundbreaking book Kieran Flanagan and Dan Gregory have interviewed hundreds of successful business people, educators, futurists, economists, and historians to uncover the key skills that will always be critical to success in business and in life.

PMI’s podcast, Uncommon Sense – Tools to Improve your Work Forever, gives you the opportunity to listen to our expert Consultants talk about a wide variety of tools so that you can refresh your memory and gather inspiration for which tools might help you solve your latest improvement challenge or problem. Each podcast is a rapid 10 – 15 minute download of what the tool is, when you would use it, and tips for effective application to enable you to decide quickly whether this tool is the one you need, avoiding hours of searching through manuals, books or online platforms for those nuggets ...

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.