How confident are you that your team sees the process the same way you do?

You might view flowcharting as a drawing exercise, but in reality, it’s a thinking tool. A framework for helping teams explore messy processes to reveal what people assume, what they disagree on, and what they’ve never properly surfaced.

Drawing on his own improvement project experience, Senior Consultant, Mark Allison talks through three levels of flowcharting that help improvement practitioners move from high-level clarity into the deeper issues sitting in handoffs, rework, and unclear ownership.

More resources:

• 5 Flowchart Challenges You’ll Want Your Team to Know About
• How To Get The Best Out Of Your Improvement Team
• Agile & Lean Six Sigma in Action: An Improvement Project Case Study

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

ADKAR is familiar territory for many improvement practitioners. Awareness, desire, knowledge, ability, reinforcement… a neat pathway to guide people through change. But what happens when you’ve ticked every box and adoption still falls short?

Join Laurence Restarick as he invites you to step back, think system-wide, and see change through a different lens, as he reframes ADKAR from a checklist to a diagnostic tool. Because sometimes resistance has less to do with people themselves, and more to do with the system they’re working within.

More resources:

• Systems Thinking From a Leadership Perspective
• The Response to Change Model
• Struggling to Drive Change?

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

You understand the theory. You care about making things better. What comes next is finding a practical way to build improvement into the flow of your everyday work.

Join Consultant Alex Gumery as he shares what it takes to build your improvement habit, starting with how a willingness to notice work differently can unlock confidence and momentum. There’s thoughtful guidance on involving others, aligning improvement to what matters most, and shaping a routine that works in the reality of busy roles.

An encouraging listen for anyone ready to turn everyday curiosity into lasting habits.

More resources:

• PDSA and Disconfirming Evidence
• Our Improvement Toolbox – Flowcharts
• Transform Your Problem Solving Mindset

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>