Showing results for "Human" in Customer Service
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Fish!
- A Remarkable Way to Boost Morale and Improve Results
- Written by: Stephen C. Lundin PhD PhD, John Christensen, Harry Paul,
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Unabridged
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Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee...
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Fish!
- A Remarkable Way to Boost Morale and Improve Results
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Release Date: 13-05-14
- Language: English
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₹500.00 or free with 30-day trial
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The Human Experience
- How to make life better for your customers and create a more successful organization
- Written by: John Sills
- Narrated by: Simon Shepherd
- Length: 6 hrs and 54 mins
- Unabridged
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In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.
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The Human Experience
- How to make life better for your customers and create a more successful organization
- Narrated by: Simon Shepherd
- Length: 6 hrs and 54 mins
- Release Date: 26-06-25
- Language: English
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₹531.00 or free with 30-day trial
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Written by: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release Date: 05-03-13
- Language: English
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₹754.00 or free with 30-day trial
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Human Sigma
- Managing the Employee-Customer Encounter
- Written by: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release Date: 29-11-16
- Language: English
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₹844.00 or free with 30-day trial
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The Human Principle
- Service, Connection and Success in Business
- Written by: Peter Nicholson
- Narrated by: Peter Nicholson
- Length: 1 hr and 31 mins
- Unabridged
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In The Human Principle: Service, Connection, and Success in Business, you will discover how to build a successful business by focusing on what truly matters—people. In a world often consumed by transactions and numbers, this book brings the focus back to the core of business: genuine human relationships. You will explore three key principles: a respectful and principled attitude, a service-first mindset, and the art of forming real connections.
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The Human Principle
- Service, Connection and Success in Business
- Narrated by: Peter Nicholson
- Length: 1 hr and 31 mins
- Release Date: 31-10-24
- Language: English
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₹187.00 or free with 30-day trial
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Written by: Joseph A. Michelli
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Unabridged
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What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Release Date: 13-05-25
- Language: English
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₹844.00 or free with 30-day trial
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- Written by: Kevin Lund
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Unabridged
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Conversation Marketing will help you connect your brands, not just to the minds of your consumers, but to their hearts. Slick slogans and catchy ads may still work in some instances, but today's discerning consumers demand more. They want information and a reason to connect with a brand before they act. They want a conversation.
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Release Date: 09-10-18
- Language: English
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₹609.00 or free with 30-day trial
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Written by: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Release Date: 15-02-22
- Language: English
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₹469.00 or free with 30-day trial
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