The New Gold Standard
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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Performance5
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When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first...
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Brilliant
- By Placeholder on 06-12-20
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Release Date: 16-12-14
- Language: English
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₹671.06 or free with 30-day trial
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Unabridged
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Lead your business the Starbucks way. Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the...
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Release Date: 30-04-14
- Language: English
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₹671.06 or free with 30-day trial
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
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Overall1
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Performance1
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Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph...
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Release Date: 25-07-14
- Language: English
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₹671.06 or free with 30-day trial
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
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It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling...
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Release Date: 26-03-24
- Language: English
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₹504.38 or free with 30-day trial
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy...
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release Date: 06-12-15
- Language: English
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Stronger Through Adversity
- World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 8 hrs and 29 mins
- Unabridged
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COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli - the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies - went to work. He contacted 140+...
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Stronger Through Adversity
- World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- Narrated by: Joseph A. Michelli
- Length: 8 hrs and 29 mins
- Release Date: 14-07-21
- Language: English
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Written by: Joseph A. Michelli
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Unabridged
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From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries. What if every business owner or...
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Release Date: 13-05-25
- Language: English
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₹671.06 or free with 30-day trial
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