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The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

An Alternative Voice to the Mainstream

A provocative new novel from bestselling author T.C. Boyle exploring the first scientific and recreational forays into LSD and its mind-altering possibilities. In this stirring and insightful novel, T.C. Boyle takes us back to the 1960s and to the early days of a drug whose effects have...

When Julia Scully was seven years old, her father committed suicide, and she and her sister were sent to an orphanage. Julia sought comfort in the rituals of the orphanage - learning to knit, roller-skating after dinner, listening to One Man's Family on the radio - and tried to adapt. But two years later, emotionally damaged by the isolation and brutality of the orphanage, the girls followed their mother to the near-wilderness of the gold-mining territory north of Nome, Alaska.

The legendary icon tells his story—a tale of art, passion, commitment, addiction, as intense and hypnotic as the man himself. In a career spanning five decades, Nick Nolte has endured the rites of Hollywood celebrity. Rising from obscurity to leading roles and Oscar nominations, he has been...

Firsthand testimonies from Guantánamo Bay, inspiring future generations to never repeat the human rights violations of the detention center. Law scholar and Witness to Guantánamo founder Peter Jan Honigsberg uncovers a haunting portrait of life at the military prison and its toll, not only on...

In this inspiring memoir, Dewey Bozella recounts his life and the twenty-six years he spent behind bars for a murder he did not commit—a stirring tale of courage, strength, faith, and perseverance. In the late 1970s, Dewey Bozella was wrongfully accused of murdering Emma Crapser, a...

Outside the Secret Service Podcast - a podcast where the former, the fired, and the retired come to share their experiences inside one of America’s most storied law enforcement agencies.

Outside/In: Where curiosity and the natural world collide. Look around, and you’ll find everything is connected to the natural world. At Outside/In, we explore that idea with boundless curiosity. We report from disaster zones, pickleball courts, and dog sled kennels, and talk about policy, pop culture, science, and everything in between. From the backcountry to your backyard, we tell stories that expand the boundaries of environmental journalism. Outside/In is a production of NHPR. Learn more at outsideinradio.org

Life on the Outside is a podcast that shares stories about returning to society after decades of incarceration. For many, the process of reentry is complex and they navigate society that is in many ways very different from the one they left decades earlier.

Hosted by Richard Winham and Mal O’Connell, On The Outside In Chattanooga is a conversation with people living on the street in Chattanooga along with the army of professionals working to help them. Like the blind men and the elephant trying to grasp the enormity of the problem, Richard and Mal spent 18 months in understanding that it’s not one problem or one person, but a huge shifting population of people each with their own unique perspective. Realizing that helped them to tell the story one topic at a time.

A podcast about archives and the wonders they contain. Outside the Box is part of the Archives and Records Association's Explore Your Archive campaign.

A driving podcast showcasing Scenic Areas, Points of Interest, and history along popular routes and mountain passes in the USA.

OTM is an observation, speculation, and conversation around musical artist from another perspective. A talk show that strives to enlighten and entertain with unique and humorous stories, sketches, and musical performances.

Treasure Hunting podcast: we join modern-day treasure hunts because we're desperate. Join in on our brainstorming! We also dive into Lost Treasures throughout history. - Utah Treasure Hunt series: We brainstorm the location of the annual Utah Treasure Hunt containing $25,000. - Where's the Wallet series: Bank of Utah hosts a $20,000 treasure hunt and we're looking for it. - Lost Treasure series: We explore the theories, disappearances, and legends behind history's most famous lost treasures. Email is at: cachemeoutsidepodcast@gmail.com to be featured on an upcoming episode!