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The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

NEW YORK TIMES, WALL STREET JOURNAL, AND USA TODAY BESTSELLER A ten-step plan for finding peace, safety, and harmony with your money—no matter how big or small your goals and no matter how rocky the market might be—by the inspiring and savvy “Budgetnista.” “No matter where you...

In Outside the Box, Levinson explains that globalization is entering a new era in which moving stuff will matter much less than moving services, information, and ideas.

"Outside Money Favors Clinton at a 2-To-1 Rate over Trump" is from the October 22, 2016 United States section of The New York Times. It was written by Nicholas Confessore and Rachel Shorey and narrated by Jenny Hoops.