Showing results for "Service Leadership" in Workplace & Organisational Behaviour
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Service Leadership
- How Having a Calling Makes the Workplace More Effective
- Written by: Richard J. Goossen, Theodore Roosevelt Malloch
- Narrated by: Tom Parks
- Length: 6 hrs and 55 mins
- Unabridged
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What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be less "Big Brother knows best" and more supportive of individual employees’ pursuit of workplace meaning? Pioneer business strategist Theodore Roosevelt Malloch’s Service Leadership answers these questions and more. "Service leadership" is the service of the diversity of interests of employees and their quest for purpose under the corporate umbrella.
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Service Leadership
- How Having a Calling Makes the Workplace More Effective
- Narrated by: Tom Parks
- Length: 6 hrs and 55 mins
- Release Date: 10-04-18
- Language: English
- Leadership · Personal Success · Spirituality
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₹820.00 or free with 30-day trial
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Written by: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release Date: 12-12-17
- Language: English
- Customer Service · Etiquette · Management
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₹844.00 or free with 30-day trial
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The Experience Mindset
- Changing the Way You Think About Growth
- Written by: Tiffani Bova, Tom Peters - introduction
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Unabridged
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A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...
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The Experience Mindset
- Changing the Way You Think About Growth
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Release Date: 06-06-23
- Language: English
- Customer Service · Leadership · Management
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₹879.00 or free with 30-day trial
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Never Lose an Employee Again
- The Simple Path to Remarkable Retention
- Written by: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 36 mins
- Unabridged
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A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical...
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Never Lose an Employee Again
- The Simple Path to Remarkable Retention
- Narrated by: Joey Coleman
- Length: 9 hrs and 36 mins
- Release Date: 27-06-23
- Language: English
- Leadership · Management
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₹1,005.00 or free with 30-day trial
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- Written by: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
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Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Release Date: 17-03-15
- Language: English
- Customer Service · Leadership · Management
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₹703.00 or free with 30-day trial
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- Written by: Adele B. Lynn, Janele R. Lynn
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Unabridged
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Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Release Date: 11-11-15
- Language: English
- Customer Service · Leadership · Management
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₹703.00 or free with 30-day trial
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release Date: 06-12-15
- Language: English
- Customer Service · Leadership · Management
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₹844.00 or free with 30-day trial
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Written by: Ed Wallace
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Unabridged
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Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn't. Research reveals that these core relationships are often the weakest...and can prove more vital than missed networking opportunities.
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Release Date: 07-12-16
- Language: English
- Customer Service · Leadership · Management
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₹844.00 or free with 30-day trial
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Written by: William E. Schneider
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Unabridged
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From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in.
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Release Date: 29-08-17
- Language: English
- Customer Service · Leadership · Management
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₹670.00 or free with 30-day trial
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Written by: Jeff Cobb
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Unabridged
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Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it is also an industry in flux, as newcomers topple old-guard organizations that can’t keep pace with the need for instant access to materials and flexible delivery methods, as well as demands for community and connection.
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Release Date: 15-01-13
- Language: English
- Customer Service · Education · Entrepreneurship
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₹656.00 or free with 30-day trial
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Winning with Underdogs
- How Hiring the Least Likely Candidates Can Spark Creativity, Improve Service, and Boost Profits for Your Business
- Written by: Gil Winch PhD
- Narrated by: Jonathan Cowley
- Length: 8 hrs and 17 mins
- Unabridged
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In today's workplace, too many marginalized groups are underrepresented. And yet, workplaces often struggle to find enough employees to sustain their growing needs, putting massive pressure on HR hiring teams to fill the demand. Organizational psychologist Gil Winch argues that addressing our own biases and building organizations where everyone feels a profound sense of belonging is not only great for a company's bottom line, it's also good for employees, communities, and society as a whole. Winning with Underdogs is the highly practical step-by-step guide you need.
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Winning with Underdogs
- How Hiring the Least Likely Candidates Can Spark Creativity, Improve Service, and Boost Profits for Your Business
- Narrated by: Jonathan Cowley
- Length: 8 hrs and 17 mins
- Release Date: 06-09-22
- Language: English
- Leadership · Workplace Culture
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₹469.00 or free with 30-day trial
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The Power of Nice
- How to Conquer the Business World with Kindness
- Written by: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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The Power of Nice
- How to Conquer the Business World with Kindness
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Release Date: 24-07-07
- Language: English
- Advertising · Customer Service · Leadership
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₹469.00 or free with 30-day trial
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Developing Customer Services in the Black-Owned Business
- Written by: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release Date: 03-02-23
- Language: English
- Customer Service · Etiquette · Management
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₹234.00 or free with 30-day trial
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