Showing results for "Service Leadership" in All Categories
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Service Leadership
- How Having a Calling Makes the Workplace More Effective
- Written by: Richard J. Goossen, Theodore Roosevelt Malloch
- Narrated by: Tom Parks
- Length: 6 hrs and 55 mins
- Unabridged
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What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be less "Big Brother knows best" and more supportive of individual employees’ pursuit of workplace meaning? Pioneer business strategist Theodore Roosevelt Malloch’s Service Leadership answers these questions and more. "Service leadership" is the service of the diversity of interests of employees and their quest for purpose under the corporate umbrella.
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Service Leadership
- How Having a Calling Makes the Workplace More Effective
- Narrated by: Tom Parks
- Length: 6 hrs and 55 mins
- Release Date: 10-04-18
- Language: English
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₹820.00 or free with 30-day trial
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Managing the Professional Service Firm
- Written by: David H. Maister
- Narrated by: B. J. Harrison
- Length: 13 hrs and 27 mins
- Unabridged
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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals.
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Managing the Professional Service Firm
- Narrated by: B. J. Harrison
- Length: 13 hrs and 27 mins
- Release Date: 31-07-24
- Language: English
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₹1,641.00 or free with 30-day trial
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Written by: T. Scott Gross
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Unabridged
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Millennial Rules reveals the ins and outs of Millennials not only as customers but as employees, demonstrating what lifestyle demands to watch out for and why Millennials might be a valuable addition to your team. Rather than proposing a total revolution in business, Gross reinforces a pattern of success by making listeners aware of what they’re already doing right, and how to do more of it.
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Release Date: 07-10-14
- Language: English
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₹501.00 or free with 30-day trial
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Dynamic D.M. (Hindi Edition)
- Written by: Kumud Verma
- Narrated by: Virtual Voice
- Length: 3 hrs and 50 mins
- Unabridged
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Dynamic D.M. by Kumud Verma is a biography of Dr. Heera Lal, an inspiring Indian Administrative Service (IAS) officer known for his leadership in rural development and social welfare. The audiobook outlines his journey from a civil servant to an agent of change, with a focus on his contributions to public administration and his impactful work in rural India.
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Dynamic D.M. (Hindi Edition)
- Narrated by: Virtual Voice
- Length: 3 hrs and 50 mins
- Release Date: 10-09-25
- Language: Hindi
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₹299.00 or free with 30-day trial
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Transformational Leadership: How Leaders Change Teams, Companies, and Organizations
- Written by: Michael A. Roberto, The Great Courses
- Narrated by: Michael A. Roberto
- Length: 12 hrs and 38 mins
- Original Recording
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Discover an essential handbook for strategies, concepts, and insights into the dynamics of transformational leadership in these 24 lectures, which take you on an in-depth examination of the leadership behaviors and capabilities essential to creating positive change in teams and organizations. Filled with case studies and lessons from leaders in business, politics, sports, and the military, as well as a range of specific skills and strategies you can put to use in your own career, this lecture series is an authoritative guide to successful leadership.
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Interesting and informative series
- By Sudhir on 10-12-20
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Transformational Leadership: How Leaders Change Teams, Companies, and Organizations
- Narrated by: Michael A. Roberto
- Series: The Great Courses: Business & Economics
- Length: 12 hrs and 38 mins
- Release Date: 08-07-13
- Language: English
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₹1,171.00 or free with 30-day trial
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Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- Written by: Frances Frei, Anne Morriss
- Narrated by: Eliza Foss
- Length: 6 hrs and 52 mins
- Unabridged
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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
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A great read
- By HU on 03-05-25
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Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- Narrated by: Eliza Foss
- Length: 6 hrs and 52 mins
- Release Date: 16-06-20
- Language: English
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₹703.00 or free with 30-day trial
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Written by: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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nice to listen
- By ABDUL SAJID on 19-11-25
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Release Date: 25-02-20
- Language: English
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₹469.00 or free with 30-day trial
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Written by: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release Date: 07-07-17
- Language: English
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₹656.00 or free with 30-day trial
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Career Services Leadership
- Written by: Dylan Houle
- Original Recording
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The Career Services Leadership Podcast invites senior leaders in the field of career services to discuss their approach to leadership and staff development. Hosted by Dylan Houle, Executive Director of the Career Center at Santa Clara University in Santa Clara, California.
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Real-Time Leadership
- Find Your Winning Moves When the Stakes Are High
- Written by: David Noble, Carol Kauffman
- Narrated by: Rebecca Lam
- Length: 9 hrs and 49 mins
- Unabridged
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The hardest part of leadership is mastering the inevitable high-risk, high-stakes challenges you will face. Whether you're making a split-second decision when your business is knocked sideways or you're finding the best strategy to navigate business-critical long-term circumstances, how can you be in peak form in those most crucial moments? Leadership coaching legends David Noble and Carol Kauffman show you how with their innovative new framework—MOVE—which equips you with the tactics you need to slow down high-stakes situations before they speed you up.
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Real-Time Leadership
- Find Your Winning Moves When the Stakes Are High
- Narrated by: Rebecca Lam
- Length: 9 hrs and 49 mins
- Release Date: 21-02-23
- Language: English
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₹469.00 or free with 30-day trial
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Written by: Joe Lazauskas, Shane Snow
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Unabridged
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In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Release Date: 30-05-18
- Language: English
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₹469.00 or free with 30-day trial
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Servant Leadership in Action
- How You Can Achieve Great Relationships and Results
- Written by: Ken Blanchard, Renee Broadwell
- Narrated by: Natalie Hoyt, Jeff Hoyt
- Length: 9 hrs and 51 mins
- Unabridged
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We've seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way. Servant leaders lead by serving their people, not by exalting themselves. In this collection, edited by legendary business author and lifelong servant leader Ken Blanchard and his longtime editor Renee Broadwell, leading businesspeople, best-selling authors, and spiritual leaders offer tools for implementing this proven - but for some, still radical - leadership model.
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Servant Leadership in Action
- How You Can Achieve Great Relationships and Results
- Narrated by: Natalie Hoyt, Jeff Hoyt
- Length: 9 hrs and 51 mins
- Release Date: 31-01-18
- Language: English
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₹668.00 or free with 30-day trial
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Lean Customer Development
- Building Products Your Customers Will Buy
- Written by: Cindy Alvarez
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Unabridged
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How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them
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Lean Customer Development
- Building Products Your Customers Will Buy
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Release Date: 05-02-21
- Language: English
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₹1,340.00 or free with 30-day trial
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- Written by: Stephen Wunker, David Farber, Jessica Wattman
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Unabridged
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Release Date: 07-11-16
- Language: English
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₹586.00 or free with 30-day trial
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Written by: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release Date: 12-12-17
- Language: English
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₹844.00 or free with 30-day trial
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The Wisdom of the Bullfrog
- Leadership Made Simple (But Not Easy)
- Written by: William H. McRaven
- Narrated by: William H. McRaven
- Length: 3 hrs and 44 mins
- Unabridged
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The Instant #1 New York Times Bestseller! From the acclaimed, bestselling author of Make Your Bed—a short, inspirational book of advice and leadership lessons that Admiral McRaven collected over his four decades as a Navy SEAL. The title “Bullfrog” is given to the Navy SEAL who has served...
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👍🏻
- By Arjun on 15-08-24
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The Wisdom of the Bullfrog
- Leadership Made Simple (But Not Easy)
- Narrated by: William H. McRaven
- Length: 3 hrs and 44 mins
- Release Date: 04-04-23
- Language: English
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₹500.00 or free with 30-day trial
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Selling Professional Services the Sandler Way
- Or, Nobody Ever Told Me I’d Have to Sell!
- Written by: Chuck Polin, Evan Polin, David Mattson - foreword
- Narrated by: Tom Parks
- Length: 5 hrs and 39 mins
- Unabridged
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Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship. Times have changed! And if you don't change along with them...well, you're not going to enjoy yourself or have as much control over your career as you deserve. Believe it or not, you can enjoy the process of expanding your client base.
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Selling Professional Services the Sandler Way
- Or, Nobody Ever Told Me I’d Have to Sell!
- Narrated by: Tom Parks
- Length: 5 hrs and 39 mins
- Release Date: 08-12-20
- Language: English
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₹469.00 or free with 30-day trial
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- Written by: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
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Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100...
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There are many insights that i learnt from the book
- By Kalaakaar Makerspace on 12-05-20
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Release Date: 03-04-18
- Language: English
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₹1,005.00 or free with 30-day trial
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Written by: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
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Highly Recommended For Beginners & Intermediate Professionals
- By Jagdish on 25-05-25
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release Date: 24-03-20
- Language: English
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₹586.00 or free with 30-day trial
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