Showing results for "The Cost of Control" in All Categories

We all wish we had more control. When our relationships are strained, when our bodies refuse to cooperate, when the future is uncertain, control promises security and peace. If only I were in charge, we dream. And this illusion seems more attainable than ever. Technology, science, medicine, and the internet all promise us ever-increasing mastery over our world. The problem is, control is a "devil's deal." The more we seek it, the more it betrays us. In place of predictability, it gives us anxiety. In place of certainty, it creates more complexity.

I wanted to be a painter, but that's just a dream. A mafia princess doesn't get to choose her future. Still, I never let it get me down. I always try to make the best of everything. Until I'm forced to go for brutal training, and I meet Nikolai Vetrov. Forbidden and way too attractive, the man turns out to be my worst nightmare incarnated. He's cold and ruthless, and I'm pretty sure there's no heart to be found in his chest, unlike mine that won't stop beating overtime at the mere sight of him.

In Control the Conversation, the authors guide you in crafting a response to a question, not just an answer. A response should be multidimensional and include relevant and compelling information that goes beyond a mere answer. The authors help you build and apply this skill set. You will learn how to manage the four areas of disclosure - people, places, things, and events in time. You will also develop competence in techniques that will help you take control and get your message across in any kind of interview.

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?