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In The Manager’s Communication Toolkit, Tina Kuhn introduces hands-on strategies for dealing with the most challenging personality types. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows listeners how to explore their own communication and management styles. This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers.

This is a fast-paced customized series of 14 management seminars that have been designed to convey the greatest amount of useable information in the shortest possible amount of time. The material in each program is based on management seminars that have been developed for and presented to leading corporations for several years. Each program is a condensation of 21 valuable ideas, methods, and techniques drawn from years of practical experience.