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Dr. Tony Alessandra interviews Phil Wexler on the quest for excellence. Phil Wexler discusses prescriptions for achieving customer service excellence. He differentiates between being an operations-driven company versus a customer-driven company. Phil also proposes creating demanding and complaining customers and the benefits of doing so. You need to set high expectations for your customers so that when they shop your competition, the competition pales by comparison to your company.

Behind every successful vision are the “hidden generals”—leaders in operations, data science, engineering, and support functions who bring strategy to life. Hosted by Adel, a 20-year industry expert, Science Warriors reveals the science-driven strategies that fuel real-world success in growing businesses. Tune in for powerful interviews and actionable insights on topics from AI in healthcare to lean manufacturing. Subscribe now to uncover the minds and methods behind operational excellence!