Showing results for "Uncommon Sense" in Leadership

This book brings to the listener an uncommon understanding of a hand spread of vital and discrete subjects of life, which are often easily defined and approached by the general understanding available in the common social space. The definitions of these various subjects of life and entrepreneurship, such as opportunity, capital, focus, etc., which are highlighted in this book, have evolved in deeper dimensions in our world today.

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.