Showing titles in Mentoring & Coaching

Does the mere thought of selling cause you to break out in a cold sweat? Is a great salesperson something you desperately want to become, but struggle with overcoming fear, being pushy, or being seen as "that guy/girl" who people avoid like the plague? If this sounds like you, breathe easy, you aren't alone. Hope is here! Selling is littered with many potential land mines; however, you can learn the exact sales skills needed to build greater levels of sales confidence and sell like a pro. Building sales confidence involves being real with yourself and having a proven road map.

At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.

The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.

The lesson seems so basic. Yet time after time, good companies stumble and lose their stride - just when they were poised for rapid growth. Why? Because their leaders treated hiring as a tedious chore. They posted an ad hoc ad. Took the first person with the right skills. Hired for immediate needs, rather than future flourishing. In Hire Smart from the Start, Dave Carvajal distills lessons gained from 20 years in the trenches, building out and staffing two enormously successful Internet startups and helping firms like Tumblr, and Shutterstock land the talent they need to reach their greatest potential.

Training Camp is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He's spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost - but then he meets a very special coach who shares 11 life-changing lessons that keep his dream alive.

Create products and services your consumers can't pass up - without the high cost of development. 

Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.

Burn Ladders. Build Bridges. undoes the status-quo of career enhancement. Tearing up the playbook and finding breakthrough ways to create impact, build meaning, fuel your passion to do bigger, greater things–while enjoying the entire journey. No matter what stage you’re currently in.

Women Who Don’t Wait in Line is an urgent wake-up call from politico and activist Reshma Saujani. The former New York City Deputy Public Advocate and founder of the national nonprofit Girls Who Code argues that aversion to risk and failure is the final hurdle holding women back in the workplace. Saujani advocates a new model of female leadership based on sponsorship - where women encourage each other to compete, take risks, embrace failure, and lift each other up personally and professionally.

Based on the authors' extensive experience working with international board-level teams, Challenging Coaching suggests that for too long coaches have shied away from adopting a more challenging stance in their work - a stance that can provoke greater performance and unlock deeper potential in business leaders and their teams. In particular, the authors offer a new coaching approach, FACTS, to help coaches develop this challenging stance.

When you have a positive mindset, you are able to see more opportunities for growth and improvement. Coaching is not just about investing in others - it's about investing in yourself. When you grow, you can better help others grow. The Power of Positive Coaching shows you how to elevate your coaching game and drive winning results and relationships. Acclaimed coaches Lee Colan, PhD, and Julie Davis-Colan reveal how to build a positive coaching mindset that you can use to apply the five positive coaching habits.

This isn’t another self-help book. This is a shake-up—the kind that makes you rethink what actually matters, laugh-snort at the realness, and get brutally honest about the life you’re living. Inside, you’ll find stories most people are too embarrassed to tell, strategies that actually...

Do you ever feel like you aren’t connecting with someone in your life? Maybe it’s an employee, a co-worker, a boss, or a business partner. Maybe it’s a spouse, a child, a parent, or a friend. The truth is, at some point, we all struggle to maintain good relationships with the people with...

Drawing on nearly three decades of experience across sales operations, technology consulting, and talent development, Tina Schust Robinson offers a much-needed reimagining of leadership development. She guides leadership investors—from founders, executives, and frontline managers to those doing the hands-on design and delivery work—toward a more holistic and successful approach to developing leaders at every level.

Counter Culture is a must-listen for employees, managers, owners or even someone looking for their first job in counter service. Delight the customers you have, attract the customers you want, and make even a 2-minute interaction matter. This hospitality guide will help you get the job, understand the value of connecting with people, level up your skills and inspire you in your quest to provide exceptional service. Quick-hit essays and thought-provoking advice from leading counter service experts drive this book about making the customer experience vibrant for both employees and guests.

Erfolg hat, wer vertraut und kooperiert Fußballteams sind erfolgreicher, wenn jeder Spieler zusätzliche Laufwege in Kauf nimmt, um Fehler anderer auszubügeln. Forscherteams bringen ihre Projekte eher zu?einem guten Ende, wenn alle Beteiligten einander vertrauen. Kooperationen sind...

Los exitosos tienen una manera única y especial de implementar sus ideas. No importan las circunstancias ni las adversidades, tú puedes hacer lo que los exitosos hacen. Este libro te ayudará a encontrar el enfoque correcto, con máxima productividad, con mediciones claras y con un aprendizaje...

Napoleon Hill assentou os pilares da literatura de desenvolvimento pessoal ao organizar e explicar as Leis do Sucesso no início do século 20. Este audiolivro aborda três elementos indispensáveis para a conquista de objetivos pessoais, profissionais e financeiros: visão criativa, pensamento organizado e atenção controlada. "Capitão da minha alma, senhor do meu destino" é a compilação de três livretos de uma série chamada "Mental Dynamite", cujos originais haviam se perdido e foram redescobertos há pouco pela Fundação Napoleon Hill.

Klaus Kleinfeld draws on decades of global business experience from large scale to startups across a wide range of industries. He reveals how to win both the Outer Game of business success and the Inner Game of personal fulfillment. Leading to Thrive charts a transformative path of preserving and recovering your energy, achieving balance, and finding true purpose and meaning. It then goes into showing how to build an inspiring vision, create competitive advantages, and develop world-class teams.