Showing titles in Business Communication

Unpacks and pulls the curtain back on what happens to our brains and our behaviors each time we addictively engage social media and the influencers we encounter there. Individuals seeking to widen their tribes of friends, fans, and followers have an abundance of resources for building their...

Ao longo de oito décadas, este livro se tornou a referência quando o assunto é o desenvolvimento das relações humanas, das habilidades sociais e da comunicação eficiente. Partindo do princípio de que é preciso se interessar genuinamente por aqueles com quem interagimos, ele mudou a vida de milhões de pessoas, fazendo-as se sentirem mais seguras, abertas e confiantes em seus encontros sociais e profissionais.

Um dos escritores mais influentes de todos os tempos, Dale Carnegie mostra neste livro como superar a angústia gerada pela preocupação constante—seja em relação à saúde, ao trabalho, aos relacionamentos ou ao próprio futuro.

Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted - when we can’t find the opportunities to speak up or our ideas aren’t getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.

In today’s competitive business landscape, the art of communication is more important than ever. It’s essential to develop a deep awareness of not only what we say, but also how we deliver it, resulting in a message that is both credible and incredibly impactful. In this era of digital communication and information overload, clear messaging has never been more vital - and personal credibility has never been more valuable.

Em seu trabalho definitivo sobre inteligência emocional, Daniel Goleman explica que ela é duas vezes mais importante que as demais habilidades na formação de um líder excepcional. Se você não tiver tempo para ler mais nada sobre inteligência emocional, leia estes 10 artigos escritos por especialistas no assunto. Eles foram selecionados pela Harvard Business Review entre centenas de textos publicados com o objetivo de ajudar você a aprimorar suas habilidades, melhorar os relacionamentos e garantir seu sucesso profissional.

Ergebnisloses Gerede, sprunghafte Auseinandersetzungen, ständiges Unterbrechen, langatmige Monologe der Immergleichen - das ist Alltag in vielen Meetings. Die Kompetenten bleiben dabei oft auf der Strecke. Wer Diskussionen in Firmen, Parlamenten und in der Öffentlichkeit produktiv machen will, braucht eine Persönlichkeit, die unnachgiebig einen Fairness-Rahmen verteidigt. Auch wenn das erst mal unhöflich erscheint. Peter Modler präsentiert in seinem neuen Buch die "Kampfkunst" einer durchsetzungsstarken Gesprächsführung. Wer sie beherrscht, schärft Ideen, schont Nerven - und schützt die Demokratie.

In Leading with Empathy, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful road map to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers.

Cynthia Owyoung has spent more than two decades working in the space of diversity, equity, inclusion, and belonging (DEIB). She's seen it all, and she knows what works - and what doesn't. In All Are Welcome, Owyoung explains what DEIB is and why it matters, and she delivers the information and insights you need to make DEIB a key element of your company culture. 

Molti clienti mi hanno chiesto di realizzare un corso rapido e intuitivo per coloro che vogliono avere una panoramica chiara e esaustiva sulle azioni chiave da mettere in pratica per migliorare la loro presenza online.

Bei dem Titel "Natürliche Rhetorik" handelt es sich um ein Fachbuch des bekannten Kommunikationstrainers Harry Holzheu. Der erfolgreiche Autor vermittelt darin, wie durch natürliche Rhetorik die Kommunikation im Arbeitsalltag verbessert werden kann und sie bei geschäftlichen Verhandlungen oder dem Halten eines beruflichen Vortrags mit authentischem und selbstsicherem Auftreten glänzen können.

Ein interaktives Hörbuch, das uns zeigt, wie wir mit zwischenmenschlichen Konflikten besser umgehen können.Wie können wir eine Meinungsverschiedenheit klären, wenn wir dieser mit Angst und einer gewissen Abwehrhaltungen entgegenblicken, weil sie mit Bewertungen einhergeht? Laut Rosenberg ist Empathie der Schlüssel. Auf einer empathischen und ehrlichen Grundlage sind wir in der Lage, Konflikte als eine Chance zu nutzen, um aus diesen etwas für sich mitzunehmen und voneinander zu lernen.

Essential listening for anyone who has been asked to make a presentation, including advice on speech, using visuals, audience engagement and how to deal with presenting online. Speaking in front of other people can be daunting if you've never had a lot of practice. Even if you know your stuff, it can be hard to get everything together in time, look confident, speak clearly, and get your message across well. And that's before you consider things like presenting online or hosting a Zoom conference.

We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: This speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications.

Nutzen Sie die Kraft einer guten Story bereits vor dem ersten Kundenkontakt: in Ihrer Telefonwarteschleife. Lassen Sie Ihre Kund:innen nicht einfach warten - unterhalten Sie sie! So sorgen Sie für gute Laune und eine größere Zufriedenheit. Gleichzeitig kurbeln Sie die Kaufbereitschaft an, revolutionieren Ihr Beschwerdemanagement und sorgen für einen sinkenden Krankenstand.

Was steckt hinter SHIT, also den vier größten Herausforderungen im Business-Alltag? Wie bleibe ich ruhig und gelassen, auch wenn mein Gegenüber provoziert? Warum ist meine Menschenkenntnis nicht so gut, wie ich glaube? Wie gehe ich souverän mit SHIT-Situationen um und erlebe sie in Zukunft seltener?

Few things are as fundamental in business as communication. At a time when routines are being displaced by automation and everything is just "a project," employees often feel uninformed, and companies feel like piles of chaos. Face-to-face meetings, emails, and phone calls are holding the enterprise together in a makeshift way, as if tied together with twine. Internal politics is not only the order of the day, but a fundamental tool for effectiveness. Board members as well as employees who simply want to get meaningful work done are becoming more and more frustrated.

Deja de sufrir por las presentaciones. Esta guía te proporcionará la seguridad y las herramientas necesarias para poder persuadir a tu público, vender tus ideas y sorprender a los demás. Entre otros aspectos, esta guía te ayudará a mejorar tu capacidad para enseñar a la gente la importancia de tus ideas, ganarte a públicos difíciles, estructurar un discurso coherente, crear mensajes brillantes, elaborar un buen material visual, mantener la atención de tu público y encontrar el tono adecuado a cada situación.

George Bernard Shaw once famously said, "The single biggest problem in communication is the illusion that it has taken place." Although he died in 1950, Shaw's words live on, especially in the business world. Far too many executives, salespeople, consultants, and even rank-and-file employees suck at communicating. Some think that they're speaking and writing effectively when they drop ostensibly sophisticated terms like paradigm shift, synergy, net-net, form factor, and optics. Others think that they're being clever. 

Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.