Showing titles in Communication & Social Skills

In Exactly What to Say: For Real Estate Agents, Phil M. Jones, Chris Smith, and Jimmy Mackin provide 30 Magic Words to help with the most common, critical, and difficult conversations real estate agents have today. If you are open-minded to a better way of selling, this book is for you. Imagine what it is going to feel like knowing exactly what to say when it matters the most.

You believe in a good idea. You know it could make a crucial difference for you, your organization, your community. You present it, hoping for enthusiastic support. Instead, you get confounding questions, inane comments, and verbal bullets. Before you know what’s hit you, your idea is dead, shot down. It doesn’t have to be this way, say John Kotter and Lorne Whitehead. In Buy-In, they reveal how to protect good ideas and win the support needed to deliver valuable results.

Brought to you by Penguin. The funny and practical guide on how to handle the liars in your life, from the Sunday Times bestselling author of Surrounded by Idiots. Studies suggest two people who have never met before will tell three lies within the first five minutes. Astonishing, yes. But why...

The classic political study of how elite forces shape mass media. Edward S Herman and Noam Chomsky investigate how an underlying elite consensus structures mainstream media. Here they skilfully dissect the way in which the marketplace and the economics of publishing significantly shape the news...

Brought to you by Penguin. An inspiring guide to fostering more security, intimacy and peace in our relationships, and in ourselves, from therapist and author of Anxiously Attached, Jessica Baum. The topic of attachment theory has never been hotter, but going beyond simple types to uncover how...

You think your social life could be better. You've felt shy as long as you can remember. Your conversations have more awkward moments than you'd like. Maybe you don't need a ton of friends, but you'd like to have some people to hang out with on occasion. You want to make changes, but you don't know where to start. Lots of people have been in your shoes, so you're hardly a lost cause, and it's never too late to turn things around. The Social Skills Guidebook gives you insights into your interpersonal struggles, and offers hands-on advice for developing and improving....

Analogy is the core of all thinking. This is the simple but unorthodox premise that Pulitzer Prize-winning author Douglas Hofstadter and French psychologist Emmanuel Sander defend in their new work. Hofstadter has been grappling with the mysteries of human thought for over 30 years. Now, with his trademark wit and special talent for making complex ideas vivid, he has partnered with Sander to put forth a highly novel perspective on cognition.

Now a self-help classic, Disarming the Narcissist is a practical, step-by-step communication guide to help you cope with and confront the narcissist in your life. Based on fan feedback, this fully revised and updated third edition features new information on shame, hypersexuality, and infidelity in narcissism; legal information to help you if you are divorcing a narcissist; and the impact of narcissism on children. 

Public speaking can be terrifying. For David Nihill, the idea of standing in front of an audience was scarier than cliff jumping into a thorny pit of spiders and mothers-in-law. Without a parachute or advanced weaponry. Something had to change.

In what doesn't sound like the best plan ever, David decided to overcome his fears by pretending to be a comedian called "Irish Dave" for one full year, crashing as many comedy clubs, festivals, and shows as possible.

‘Electrifying … A user manual for our polarized world’ Adam Grant, #1 New York Times-bestselling author of Think Again ‘Important, compelling and wise’ Johann Hari, Sunday Times-bestselling author of Stolen Focus How do you win an argument? How do you disagree without hard feelings?...

From the #1 bestselling author of The Bomber Mafia, the landmark book that has revolutionized the way we understand leadership and decision making. In his breakthrough bestseller The Tipping Point, Malcolm Gladwell redefined how we understand the world around us. Now, in Blink, he revolutionizes...

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not...

A KIRKUS EARPHONES AWARD WINNER An irresistible and enchanting journey through human history—from mankind’s earliest fires to the latest smart phones—that tells the surprising and untold story of storytelling. Joan Didion told us, “We tell ourselves stories in order to live.” And yet...

Ae Dil Hai Complicated is a 24-episode series from Audible Suno, hosted by Neena Gupta. The series explores the very edges of modern love and relationships. Spanning secret sex lives, open marriage, polyamory, missing parents, almost lovers and everything in between, this series explores the intimacies of real stories and confessions from Arré writers across the country.

Gaining the competitive edge in today's business world requires every advantage. How you speak and sound is as important to your success as the clothes you wear and the way you look. The Executive Voice Trainer shows you how to speak and sound to become a dynamic, confident speaker and advance your career. 

At a time when toxic individualism is rending our society at every level, bestselling author and renowned marriage counsellor Terrence Real sees how it poisons intimate relationships in his therapy practice, where he works with couples on the brink of disaster. The good news: warmer, closer, more passionate relationships are possible if you have the right tools. In Us, Real shares his new science-backed skillset to transform your relationship into one that's based on compassion, collaboration and closeness.

Change your behavior with neuro-linguistic programming Neuro-linguistic programming (NLP) is a psychological, practical, results-focused approach to understanding the relationship between thoughts, feelings, and behavior, and how they shape the everyday reality that people experience...

With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results. Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.

Communication is essential in a healthy organization. But all too often when we interact with people - especially those who report to us - we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person."

Master negotiator Herb Cohen has been successfully negotiating everything from insurance claims to hostage releases to his own son's hair length and hundreds of other matters for over five decades. Ever since coining the term win-win in 1963, he has been teaching people the world over how to get what they want in any situation. In clear, accessible steps, he reveals how anyone can use the three crucial variables of power, time, and information to always reach a win-win negotiation.