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Plongez dans l’univers de l’expérience client avec un format court et impactant. En 15 minutes, nos invités – experts en UX design, marketing, CRM, e-commerce et intelligence artificielle – décryptent les enjeux et innovations qui façonnent la relation client aujourd’hui. Un podcast clair, accessible et inspirant, pour élargir vos perspectives et mieux comprendre ces sujets essentiels. Hébergé par Ausha. Visitez ausha.co/fr/politique-de-confidentialite pour plus d'informations.

Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.