Showing results by author "Thomas Laird" in All Categories

Welcome to the Mod Pod, the essential podcast for Discord and NFT projects seeking to cultivate thriving communities through exceptional moderation. Each week, we delve deep into the world of community management, sharing insights, best practices, and real-life examples from industry experts and innovative projects. Discover how to create engaging environments, foster meaningful connections, and handle challenges with finesse. Whether you're a seasoned moderator, a business owner, or simply curious about the world of online communities, the Mod Pod is your go-to resource for all things ...

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!