Patient Communication

Can refocusing conversations between doctors and their patients lead to better health? Despite modern medicine’s infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion’s share of illnesses. However, what...

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.  

Transform resistant clinical encounters into collaborative breakthroughs with proven motivational interviewing skills. Whether you are navigating brief medical visits, telehealth appointments, or mental health sessions, struggling to engage ambivalent patients is exhausting. Shift from feeling...

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. 

Master the human side of medicine and elevate patient care using actionable behavioral psychology and sociology. Perfect for your daily commute, this grounded guide helps compassionate caregivers navigate the relentless pressures of hospital wards and bustling outpatient clinics. Transform...

Master Alzheimer's and dementia care with practical communication tools that drastically reduce daily family stress. When caring for an aging parent or a declining spouse, navigating memory loss can feel incredibly isolating and frightening. Find calm and clarity as you learn to manage...

Master essential dementia caregiving skills and find compassionate emotional support during your hardest family moments. When you are suddenly thrust into managing a loved one's declining memory, feeling scared, angry, or entirely overwhelmed is a normal human response. This audio guide offers a...

Master the psychology of patient care and conquer your OSCE exams with this focused clinical education study guide. Whether you are commuting to your first hospital rotation or engaged in deep, focused study for board exams, understanding human behavior is just as critical as anatomy. Transform...

This Survival Spanish for Pharmacists audio is designed to give you the Spanish skills you need to communicate more effectively with today's increasing number of Spanish-speaking customers. Vocabulary for this audio was suggested by thousands of pharmacists and pharmacy technicians.