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Human Sigma
- Managing the Employee-Customer Encounter
- Written by: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations. This book offers an innovative, research-based...
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release Date: 29-11-16
- Language: English
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₹671.06 or free with 30-day trial
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