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Difficult Conversations

Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)

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Difficult Conversations

Written by: Harvard Business Review
Narrated by: Jonathan Yen
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About this listen

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

- Uncovering the root cause of friction

- Maintaining a positive mindset

- Untangling the problem together

- Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

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