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Managing Knock Your Socks Off Service
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Offer ends on 15 July, 2026 at 11:59 PM IST.
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Managing Knock Your Socks Off Service
Narrated by:
Sean Pratt
Buy Now for ₹671.06
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Narrated by:
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Sean Pratt
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Written by:
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Chip R. Bell
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Ron Zemke
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David Zielinski
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John Bush
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
- Find and retain service-oriented people
- Get to know customers intimately
- Build a service vision
- Train and coach
- Create and maintain a service-management process that aligns people, systems, and customers
- Involve and empower employees
- Recognize and reward good performanceFilled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
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