Organizations are only as productive as the interactions that take place between individuals, teams, and divisions. This audiobook is a short, engaging guide for dramatically improving the quality of these interactions. The four "keys" that Judith Katz and Frederick Miller provide offer a framework and a common language for creating an open, honest, and supportive workplace, one where people aren’t afraid to speak up and where everyone feels respected.
The four keys are: "Lean into Discomfort" - Be willing to move beyond your comfort zone and help create an environment in which others feel the same way. "Listen as an Ally" - Try to find ways you can support fellow employees’ ideas. "Share Your Intent and Intensity" - Make it crystal clear how committed you feel to any idea you raise. "Share Street Corners" - Your perspective (your corner) is only one point of view. Actively encourage people from other "corners" to offer their perspectives.
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What members say
Probably better to read the actual book
I started a new job and this was the book that they all read together earlier in the year. I was given a copy, but with my commute, listening to books has really helped pass the time. I was thrilled when I found this one was available, basically killing two birds with one stone. The narrator is so choppy that at times I thought it was a computer reading it. The book itself has sections on the pages but it is hard to follow the audio version as there are no pauses or explanation. The repetitiveness of the same words is so annoying. I get that you want to get your point across and it does help with remembering the 4 Keys but at one point I had to stop listening; I could not lean into my discomfort any longer. Positive: The audio book is not long... so I was able to listen to it in a single days commute. Being that I HAD to read it for work, I feel I would have been better off to have just read the hardcopy vs the audio version. I would not recommend this version of this book!
Lackluster, Poor Writing Style
I did not enjoy this book and found it to be lacking in substance. I can see how this might apply to some organizations, but the book did not leave that open to interpretation suggesting that it is a prevalent attitude in the majority. I can say with certainty that is not the case at several of the jobs I've held.
The writing style was painfully irritating. I kept telling myself that if I heard the phrase "lean into discomfort" one more time I was going to throw the book across the room! I understand that repetition helps to retain information, but it seems like it was a filler to make the book longer.