Recipe for Customer Service Success

Preview

Failed to add items

Sorry, we are unable to add the item because your shopping basket is already at capacity.

Add to cart failed.

Please try again later

Add to wishlist failed.

Please try again later

Remove from wishlist failed.

Please try again later

Follow podcast failed

Unfollow podcast failed

Free with 30-day trial

New to Audible Prime Member exclusive:
2 credits with free trial

1 credit a month to use on any title to download and keep

Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks

Download titles to your library and listen offline

₹199 per month after 30-day trial. Cancel anytime.

Recipe for Customer Service Success

Written by: Rebecca L. Morgan

Narrated by: Rebecca L. Morgan

Free with 30-day trial

₹199 per month after 30-day trial. Cancel anytime.

Buy Now for ₹468.00

About this listen

This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success. The concepts are illustrated with relevant stories and examples. Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and what to do if your customers have become "Nordstromized."©2002 Rebecca L. Morgan (P)2002 Morgan Seminar Group

Careers

Management

Management & Leadership

Marketing

Marketing & Sales

Personal Success

No reviews yet