Smart Service cover art

Smart Service

Real Time Customer Service Skills

 Preview
Free with 30-day trial
Prime logo New to Audible Prime Member exclusive:
2 credits with free trial
1 credit a month to use on any title to download and keep
Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks
Download titles to your library and listen offline
₹199 per month after 30-day trial. Cancel anytime.

Smart Service

Written by: Marsha Sue Petrie
Narrated by: Marsha Sue Petrie
Free with 30-day trial

₹199 per month after 30-day trial. Cancel anytime.

Buy Now for ₹281.00

Buy Now for ₹281.00

About this listen

 This information is a must for every executive and employee. Everyone you touch every day is your customer: shareholders, employees, managers, partners, and that person purchasing your service or product. Manage customer complaints more effectively, retain a winning staff through savvy leadership techniques, enhance your operations to better satisfy everyone, learn how to add value to all client contacts, and find out what the customer really wants.©2009 Marsha Sue Petrie (P)2009 Made For Success Careers Personal Success

Editorial Reviews

Leadership expert and motivational speaker Marsha Petrie Sue wants you to take customer service seriously. In Smart Service, she emphasizes using all of the tools at your company's disposal to manage customer complaints, and to ensure that clients come away more satisfied than ever. In these tough economic times, she also highlights the advantages of using your customer service department as a component of research and development. Her powerful style can run to the abrasive, but she gets the message across, and she knows when to add the necessary touch of sweetness.
No reviews yet