Working with Difficult People, Second Revised Edition cover art

Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

 Preview
Free with 30-day trial
Prime logo New to Audible Prime Member exclusive:
2 credits with free trial
1 credit a month to use on any title to download and keep
Listen to anything from the Plus Catalogue—thousands of Audible Originals, podcasts and audiobooks
Download titles to your library and listen offline
₹199 per month after 30-day trial. Cancel anytime.

Working with Difficult People, Second Revised Edition

Written by: Amy Cooper Hakim, Muriel Solomon
Narrated by: Karen Saltus
Free with 30-day trial

₹199 per month after 30-day trial. Cancel anytime.

Buy Now for ₹586.00

Buy Now for ₹586.00

About this listen

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

©1990, 2002, 2016 Prentice Hall, Muriel Solomon, Amy Cooper Hakim (P)2017 Gildan Media LLC Business Communication Communication & Social Skills Etiquette Personal Success Self-Help Workplace & Organisational Behaviour Workplace Culture
No reviews yet