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9-1-1 Survival Guide

9-1-1 Survival Guide

Written by: NCT9-1-1
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About this listen

 "9-1-1 Survival Guide" is a podcast hosted by Bret Batchelor that delves into all things related to the 9-1-1 industry. It serves as a platform to educate the public about the importance of 9-1-1 services, dispel misconceptions, and promote proper use. The podcast aims to empower 9-1-1 dispatchers to excel and thrive in their crucial role within the emergency response industry. Through sharing stories of successful responses and interviewing first responders, the podcast fosters community engagement and trust. Political Science Politics & Government Self-Help Social Sciences Success
Episodes
  • Chapter Ten: Callers Come in All Types — How to Handle (and Help) Them

    Chapter Ten: Callers Come in All Types — How to Handle (and Help) Them
    Aug 7 2025
    Not every 9-1-1 call sounds the same. In this episode of 9-1-1 Survival Guide, host Bret Batchelor breaks down the different types of callers that 9-1-1 telecommunicators encounter—from the screamers to the whisperers, the over-explainers to the silent panickers. Bret offers practical tips for dispatchers on how to manage each call type effectively while staying calm and in control. Plus, this episode includes valuable guidance for the public on how to be a better caller when seconds count. Whether you're behind the headset or on the line, this one's packed with insight.
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    22 mins
  • Chapter Nine: Bridging the Gap - Dispatch and Patrol

    Chapter Nine: Bridging the Gap - Dispatch and Patrol
    Jul 8 2025
    In this episode of 9-1-1 Survival Guide, host Bret Batchelor explores the often-overlooked disconnect between dispatchers and patrol officers. Why does it feel like they’re working in different worlds when they’re on the same team? Join us as we break down communication gaps, unpack common misunderstandings, and offer actionable ways to foster mutual respect, collaboration, and trust between the console and the cruiser.
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    17 mins
  • Chapter Eight: Flipping the Script — Shifting Perspectives in 9-1-1

    Chapter Eight: Flipping the Script — Shifting Perspectives in 9-1-1
    Apr 30 2025
    In honor of Mental Health Awareness Month, Episode 8 of 9-1-1 Survival Guide calls for a powerful mindset shift. Host Bret Batchelor challenges the often negative narrative surrounding the 9-1-1 profession and encourages dispatchers to recognize the meaningful impact they make every day. This episode is a reminder to those behind the headset—and anyone in a high-stress role—that focusing on the positive can build resilience, boost morale, and protect your mental health. Whether you're a 9-1-1 telecommunicator or just navigating a tough season, this conversation offers valuable tools to reframe challenges and reclaim purpose.
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    19 mins
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