Episodes

  • Chapter Ten: Callers Come in All Types — How to Handle (and Help) Them

    Chapter Ten: Callers Come in All Types — How to Handle (and Help) Them
    Aug 7 2025
    Not every 9-1-1 call sounds the same. In this episode of 9-1-1 Survival Guide, host Bret Batchelor breaks down the different types of callers that 9-1-1 telecommunicators encounter—from the screamers to the whisperers, the over-explainers to the silent panickers. Bret offers practical tips for dispatchers on how to manage each call type effectively while staying calm and in control. Plus, this episode includes valuable guidance for the public on how to be a better caller when seconds count. Whether you're behind the headset or on the line, this one's packed with insight.
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    22 mins
  • Chapter Nine: Bridging the Gap - Dispatch and Patrol

    Chapter Nine: Bridging the Gap - Dispatch and Patrol
    Jul 8 2025
    In this episode of 9-1-1 Survival Guide, host Bret Batchelor explores the often-overlooked disconnect between dispatchers and patrol officers. Why does it feel like they’re working in different worlds when they’re on the same team? Join us as we break down communication gaps, unpack common misunderstandings, and offer actionable ways to foster mutual respect, collaboration, and trust between the console and the cruiser.
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    17 mins
  • Chapter Eight: Flipping the Script — Shifting Perspectives in 9-1-1

    Chapter Eight: Flipping the Script — Shifting Perspectives in 9-1-1
    Apr 30 2025
    In honor of Mental Health Awareness Month, Episode 8 of 9-1-1 Survival Guide calls for a powerful mindset shift. Host Bret Batchelor challenges the often negative narrative surrounding the 9-1-1 profession and encourages dispatchers to recognize the meaningful impact they make every day. This episode is a reminder to those behind the headset—and anyone in a high-stress role—that focusing on the positive can build resilience, boost morale, and protect your mental health. Whether you're a 9-1-1 telecommunicator or just navigating a tough season, this conversation offers valuable tools to reframe challenges and reclaim purpose.
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    19 mins
  • Chapter Seven: Love Your Heart, Love Yourself

    Chapter Seven: Love Your Heart, Love Yourself
    Feb 12 2025
    Let’s be real—February isn’t easy for everyone. While the world is throwing heart-shaped everything at us, long shifts, heavy calls, and personal struggles can make it tough to feel the love. This episode of 9-1-1 Survival Guide is all about you, your heart, and how to take care of yourself—whether you’re feeling disconnected, dealing with loss, or just trying to get through the day. You’re not alone. Tune in for real talk, survival tips, and a little support from someone who gets it.
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    12 mins
  • Chapter Six: Gratitude

    Chapter Six: Gratitude
    Nov 26 2024
    In this episode of 9-1-1 Survival Guide, we explore the transformative power of gratitude. Aimed at 9-1-1 telecommunicators but packed with tips anyone can use, we discuss how fostering a thankful mindset can boost resilience, improve mental health, and strengthen team morale. Tune in to learn practical strategies for incorporating gratitude into your daily routine, both on and off the job!
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    15 mins
  • Chapter Five: Domestic Violence Awareness Month

    Chapter Five: Domestic Violence Awareness Month
    Sep 30 2024
    October is Domestic Violence Awareness Month, and in this powerful episode of 911 Survival Guide, Bret is joined by NCT9-1-1 Community Engagement Coordinator and domestic violence expert Nikki Newton. Together, they explore how 9-1-1 plays a crucial role in supporting survivors and discuss the importance of raising awareness. Tune in to learn more about the impact of domestic violence and how you can help break the silence.
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    15 mins
  • Chapter Four: Thyroid Cancer Awareness Month & Self-Care Tips

    Chapter Four: Thyroid Cancer Awareness Month & Self-Care Tips
    Aug 29 2024
    Welcome to a new episode of 9-1-1 Survival Guide! This September, in honor of Thyroid Cancer Awareness Month, our 9-1-1 Training Coordinator explores crucial health topics that are often overlooked in the high-pressure world of emergency services. In this episode, we delve into the importance of understanding thyroid health, including the role of the thyroid gland and the significance of early detection in combating thyroid cancer. We also provide actionable advice on balancing both mental and physical health despite a demanding schedule. Discover strategies for managing stress and keeping up with essential medical appointments, even when your work in a call center seems all-consuming. Our discussion aims to motivate you to integrate self-care into your busy routine, ensuring you stay in top form to perform your vital role effectively.
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    11 mins
  • Chapter Three: Does My Trainer Hate Me?

    Chapter Three: Does My Trainer Hate Me?
    Jul 23 2024
    In this episode of the 9-1-1 Survival Guide, Bret Batchelor dives into the challenging yet rewarding world of training to become a 9-1-1 telecommunicator. Ever wondered if your trainer hates you? You're not alone. Bret explores the intense training environment where tough love is often a key component.
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    6 mins