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Behind the Review

Behind the Review

Written by: Entrepreneur Media
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About this listen
 Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.Entrepreneur Media Economics Leadership Management & Leadership
Episodes
  • Only 2% of Mechanics are Women. She Wants to Change That | Behind the Business

    Only 2% of Mechanics are Women. She Wants to Change That | Behind the Business
    Jul 31 2026
    Meet Audra, the fourth-generation owner of Great Bear Auto Shop in Queens, NYC. In an industry where only 2 percent of auto mechanics are women, Audra is changing expectations about who belongs in the garage and how a car repair shop serves its community. Growing up with the family business, Audra faced skepticism and pushback but turned every challenge into motivation. She learned on the job, went to trade school, and brought fresh skills and ideas back to Great Bear. Audra transformed the shop's culture, shifting from the stereotypes of the past to build an inclusive, comfortable space for everyone. Her belief in educating rather than intimidating customers is written on the walls and reflected in every service. Each repair is about helping people feel safe and empowered, not just fixing cars. One key moment came when Audra realized many customers felt overwhelmed by car care. She started hosting free monthly workshops for women – creating a welcoming environment where knowledge is shared and stereotypes are left at the door. Today, Great Bear is more than just a family-owned auto repair shop. It is a hub for community empowerment, championing women in auto repair and helping drivers across Queens and NYC feel confident on the road. If you are looking to support a women-owned small business and see what makes Great Bear Auto different, check out Audra’s shop on Yelp: https://www.yelp.com/biz/great-bear-auto-and-auto-body-shop-flushing Learn more about your ad choices. Visit megaphone.fm/adchoices
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    11 mins
  • Lynn Smith on Mastering Communication, Presence, and Feedback to Grow Your Business

    Lynn Smith on Mastering Communication, Presence, and Feedback to Grow Your Business
    Oct 22 2025
    Media expert Lynn Smith shares how mastering communication unlocks business growth, team trust, and brand visibility. Lynn outlines strategies to overcome the “brain bully,” communicate with presence, handle feedback with confidence, and rebrand with impact. Learn practical tips for entrepreneurs; from magnetic messaging to pitching the media and building a trustworthy, memorable brand. https://www.lynnsmith.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    38 mins
  • Bobby Berk’s Secrets to Customer Engagement, Team Culture, and Standout Design

    Bobby Berk’s Secrets to Customer Engagement, Team Culture, and Standout Design
    Oct 15 2025
    TV design expert and bestselling author Bobby Berk joins Emily to share how he grew from retail entrepreneur to celebrated TV personality, building an authentic brand at every step. Bobby reveals his approach to interior design, creating “Instagrammable” moments, fostering team loyalty, and handling customer reviews—all to make your business truly unforgettable. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    32 mins
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