Beyond Clean with ACE cover art

Beyond Clean with ACE

Beyond Clean with ACE

Written by: David Thompson
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Here we talk about what is going on in the everyday lives of those who clean the environments the public enjoys.

It takes MORE than just cleaning like you do at home.

Listen and share.

Please feel free to leave a comment.

Come on the show, we would be glad to have you!

Copyright 2019 All rights reserved. Economics Leadership Management & Leadership
Episodes
  • Inside the World of Translation: Bridgeing Cultures in Legal, Medical, and Manufacturing Fields Susanne Evens BCWA S10:E13

    Inside the World of Translation: Bridgeing Cultures in Legal, Medical, and Manufacturing Fields Susanne Evens BCWA S10:E13
    Sep 16 2026
    In this episode, host Dave Thompson welcomes longtime friend Susanne Evens, founder of AAA Translation in Saint Louis, Missouri. Susanne shares her journey from Germany to building a global translation and interpreting business operating across every continent. She explains that translation goes beyond words, encompassing cultural nuances critical in legal, medical, and manufacturing sectors. Susanne discusses her worldwide network of professional translators, the $60 billion industry, and her company's recognition as a Top 100 Small Business by the U.S. Chamber of Commerce. She also addresses AI's role in translation, emphasizing that human expertise remains irreplaceable for complex, sensitive documents. Susanne Evens: 'It's a matter of life and death if it's not done right, and people can get hurt. We've seen these lawsuits that have been happening from improper translations.' https://www.aaatranslation.com/ LinkedIn: https://www.linkedin.com/in/sevens/ Podcast Introduction (00:00:16) The show "Beyond Clean with Ace" is introduced, highlighting its focus on personal and professional growth beyond just cleaning topics. Guest Introduction: Susanne Evans (00:01:02) Host Dave Thompson introduces the episode's guest, Susanne Evans from Saint Louis, and mentions their long-standing personal connection. Susanne's Business: Global Translation (00:03:23) Susanne describes her business, which offers foreign language translation and global consulting services on every continent except Antarctica. The Origin of the Business (00:05:14) Susanne explains how she got into translation, starting with her first job at Hewlett-Packard in Germany and later starting her business. Global Team and Client Relationships (00:06:49) Discussion on how Susanne manages her global team of translators, who are independent contractors, and maintains long-term client relationships. Finding New Translators and Clients (00:08:16) Susanne explains how she vets new translators from daily resume submissions and acquires new clients through referrals. Translation vs. Interpreting (00:12:46) The conversation shifts to the differences between translation (75% of the business) and interpreting (25%), which require different skill sets. The Importance of Professional Interpreters (00:15:01) Susanne emphasizes that being bilingual is not enough; trained, professional interpreters are crucial, especially in medical and legal fields. Language Nuances and Dialects (00:16:48) The complexities of language, such as the many dialects of Spanish, are discussed, highlighting the need for context-specific translation. Top 100 Small Businesses Award (00:19:23) Susanne shares her excitement about her company being named one of the top 100 small businesses in America by the US Chamber. Future of the Business and Retirement (00:22:39) Susanne reflects on her business's future and the challenges of planning for eventual retirement while loving her work. The Impact of AI on Translation (00:24:50) The role of AI is discussed as a helpful tool, but Susanne stresses it cannot replace human expertise for complex projects. The Story Behind the Company Name (00:29:58) Susanne reveals that "AAA Translation" was named to be listed first in the Yellow Pages when the business started. Most Translated Languages (00:30:49) Susanne identifies Spanish and Canadian French as the most frequently requested languages for translation projects like employee manuals and food labels. Final Takeaway: The Importance of Professionals (00:33:01) Susanne's key message is that professional, trained translators and interpreters are essential, as improper translation can have serious consequences. OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning
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    39 mins
  • Microbes to the Rescue: Pac-Man Microbes Eat Away Dirt and Odors in Your Facility * BCWA S10:E12

    Microbes to the Rescue: Pac-Man Microbes Eat Away Dirt and Odors in Your Facility * BCWA S10:E12
    Jul 14 2026
    In this conversation, Madison McEnroe and I dive deep into the science, benefits, and practical applications of probiotic cleaning technology—a revolutionary approach that’s changing how we think about cleanliness, sustainability, and health in facilities of all kinds. Cleaners That Keep on Cleaning? Imagine spraying a surface, wiping it down, and having a microscopic army of "good bacteria" stay behind to keep cleaning for up to 14 days. That's what probiotics do! Madison compared them to little Pac-Man characters, constantly eating away at dirt and odor-causing grime long after you've put the cloth away. It’s like having a free employee working 24/7. What Does "Bio-Based" Actually Mean? We hear terms like "natural" and "organic" all the time, but Madison broke it down beautifully. Bio-based means the ingredients come directly from the earth—plants, trees, and other biological materials—not from synthetic, lab-made chemicals. It’s about harnessing nature's power in a scientifically proven way. Safety You Can Trust. One of the biggest takeaways was the safety profile. These products score a "000" on the health and safety scale. That means they're non-toxic to us, safe for aquatic life, and friendly to the environment. They're even used in over 500 hospitals, which speaks volumes about their safety and effectiveness. The End of Endless Scrubbing? We talked about those impossible-to-clean areas like grout and deep carpet stains. Because probiotics are living organisms, they can penetrate deep into porous surfaces and break down soils that traditional cleaners can't even reach. The idea of lightening grout stains over time without harsh chemicals is a total game-changer. Genesan Chemicals - https://www.cleaneasier.com/ GEM Supply & Genesan - https://catalog.gemsupply.net/CatalogSearch.aspx?Value=genesan OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning
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    27 mins
  • The Key Role of Empathy, Accountability, and Engagement in Cleaning Businesses with David Green * BCWA S10:E11

    The Key Role of Empathy, Accountability, and Engagement in Cleaning Businesses with David Green * BCWA S10:E11
    Jun 29 2026
    In this episode of Beyond Clean with ACE, host Dave Thompson welcomes David Greene, CEO of Rediscover Clean and the Rock Star Leadership Academy, for an insightful discussion on employee engagement in the commercial cleaning industry. Greene emphasizes that engaged employees are a company's greatest competitive advantage, outperforming any technology investment. The conversation explores common leadership pitfalls, the importance of empathy, and the value of meaningful recognition over superficial perks. Leaders are encouraged to balance kindness with accountability, listen actively, and invest in their people to drive performance, customer satisfaction, and lasting organizational success. https://www.rediscoverclean.com/ The Power of Engaged Employees (00:02:54) Engaged employees are described as the most inexpensive and effective productivity tool, surpassing technology and software in boosting performance. Common Leadership Mistakes (00:03:58) Leaders often focus on software and spreadsheets instead of building culture, leading to employees leaving leadership, not the company. The Impact on Customers (00:04:48) Happy and engaged employees directly create a positive experience for customers, whether in hotels or hospitals, leading to customer loyalty. The Emotional Side of Leadership (00:05:22) Leaders must be aware of employees' personal emotions, as they directly drive performance and overall company success. How to Improve Engagement (00:06:43) True engagement isn't about pizza parties; it's about small, meaningful actions like listening, recognition, and removing roadblocks for employees. Learning from Top Organizations (00:08:25) Examples from Ritz-Carlton and Cleveland Clinic show the value of listening to employees and involving them in relevant decisions. Kindness and Accountability (00:10:03) Effective leadership combines kindness (showing you care) with accountability (maintaining high standards) and explaining the "why" behind decisions. The Emotional Bank Account (00:11:28) Leaders should make regular "deposits" of positive interactions with employees, so "withdrawals" during tough conversations are less impactful. Leading Across Generations (00:12:41) The hosts discuss the challenge of managing and communicating effectively with the five different generations present in the cleaning industry workforce. Final Advice for Leaders (00:13:50) Leaders should stop chasing new apps and systems and instead invest in their people to build a strong, performance-driven culture. OUR WEBSITE ================================== ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning employee engagement, leadership, workplace culture, organizational success, kindness, accountability, emotional aspects, commercial cleaning industry, personal growth, professional growth, Academy of Cleaning Excellence, podcast, Beyond Clean with ace, productivity, engaged employees, customer satisfaction, training sessions, emotional awareness, leadership pitfalls, meaningful actions, employee recognition, trust, goodwill, emotional bank account, generational diversity, effective communication, mentorship, Rediscover Clean, Rock Star Leadership Academy, employee education, development, positive experiences, empathy in leadership, workplace challenges, decision-making processes, competitive advantage.
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    16 mins
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