Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore how businesses can move beyond AI experimentation to build connected systems that truly enhance customer experience.

Joining us is Mitch Lieberman, VP of Product, Fuel iX at TELUS Digital. Mitch shares how aligning AI, data, and strategy helps brands win critical moments in the customer journey.

Key Highlights

1. AI and Customer Journey: Mitch explains how AI is reshaping key customer interactions.
2. Fuel iX Platform: Mitch shares how orchestration turns AI tools into unified systems.
3. AI for SMEs: Mitch highlights how smaller businesses can adopt AI without complexity.
4. Measuring CX Impact: Mitch discusses the metrics that truly reflect customer experience improvements.
5. Connected AI Strategy: Mitch explains how to move from fragmented tools to a cohesive approach.

Special Thanks to Our Partners:

• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at smbfoundation.ca.

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore how building the right network and mindset can shape the future of entrepreneurship.

Joining us is Philip Bliss, Founder and CEO of Canada’s Entrepreneur. Philip shares how strategic thinking, community, and execution frameworks drive real business growth.

Key Highlights

1. Scaling Mindset: Philip explains what separates founders who grow from those who stall.
2. Stop Think Focus Execute: Philip shares why clarity and focus are critical for success.
3. AI for Growth: Philip highlights how entrepreneurs can use AI strategically.
4. Power of Community: Philip explains why purpose-driven networks outperform traditional ones.
5. Scaling a Service: Philip outlines the first step to turning services into scalable products.

Special Thanks to Our Partners:

• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at smbfoundation.ca.

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. Today, we explore why rising cybersecurity investments are not translating into stronger protection and what businesses must do differently.

Joining us is Ivo Wiens, Field Chief Technology Officer for Cybersecurity at CDW Canada. Ivo shares how organizations can close the gap between spending and real security outcomes.

Key Highlights

1. Rising Threats: Ivo explains the key drivers behind increasing cyberattacks.
2. AI in Cybercrime: Ivo highlights how AI is making threats more advanced and scalable.
3. Maturity Gap: Ivo shares the critical gaps limiting effective cybersecurity.
4. Spending Paradox: Ivo explains why higher budgets do not guarantee better protection.
5. Future Readiness: Ivo outlines how businesses should prepare for upcoming threats.

Special Thanks to Our Partners:

• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at smbfoundation.ca.

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.