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Connected Conversations

Connected Conversations

Written by: Crowne Plaza
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The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.2025 Connected Conversations Economics Management Management & Leadership Politics & Government
Episodes
  • Ep. 12: Premium Service Delivery

    Ep. 12: Premium Service Delivery
    May 12 2026

    Description

    Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Amr Awad, General Manager at Crowne Plaza® Moncton Downtown in New Brunswick, Canada as well as Ken Knight, General Manager at Crowne Plaza® Knoxville Downtown University in Tennessee. They discuss exceptional service delivery and how to preserve the essence of human-centered service while still continuing to innovate.

    Meet Your Host & Guest

    Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.

    Want to connect with Sharon? LinkedIn

    Guest: Amr Awad has 35+ years of experience in hospitality, mostly within IHG.

    Want to connect with Amr? LinkedIn

    Guest: Ken Knight has 32+ years of experience in hospitality and has primarily worked in at the Crowne Plaza® in Knoxville.

    Want to connect with Ken? LinkedIn
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    22 mins
  • Episode 11: Female Leaders in Hospitality

    Episode 11: Female Leaders in Hospitality
    Mar 9 2026

    Description

    Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Sandra Dias, Director General at Crowne Plaza® Madrid as well as Yvonne Hyde, Regional Operations Manager, Crowne Plaza® East Midlands Airport, as they discuss cultivating a culture that delivers premium experience at their hotels.

    Meet Your Host & Guest

    Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.

    Want to connect with Sharon? LinkedIn

    Guest: Sandra Dias has 33+ years of experience in hospitality and has been based in Spain for the last 20 years.
    Want to connect with Sandra? LinkedIn

    Guest: Yvonne Hyde has nearly 40 years of experience in hospitality and has primarily worked in hotels throughout England.

    Want to connect with Yvonne? LinkedIn
    Show More Show Less
    32 mins
  • Ep. 10: Creative Problem Handling

    Ep. 10: Creative Problem Handling
    Oct 30 2025

    Description

    Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.

    Resources:

    IHG Problem Handling

    Course ID# IHG056045

    Meet Your Host & Guest

    Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.


    Want to connect with Sharon? LinkedIn

    Guest: Maurice Janssen has nearly 20 years of experience in hospitality and has worked in hotels from San Francisco to Rome to Amsterdam.

    Want to connect with Maurice? LinkedIn
    Show More Show Less
    24 mins
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