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DMA Contact Centre Council Podcasts

DMA Contact Centre Council Podcasts

Written by: DMA Councils
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‘Your Call is Important to Us,’ a podcast series by the DMA’s Contact Centre Council, promotes the value of the contact centre within a business by commercialising and humanising it. Aiming to identify, shape, reinforce, and share best practices, learn what works from hosts’ and guests’ experiences, as well as keep abreast of trends to see where the industry is headed.DMA Councils Economics Marketing Marketing & Sales
Episodes
  • E1 Part 2: Coronavirus’ Impact on Contact Centre Technology

    E1 Part 2: Coronavirus’ Impact on Contact Centre Technology
    Jan 22 2021

    In our latest episode, you will discover:

    • Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa.
    • Benefits of remote working for contact centres
    • How home working contact centres can maintain the human touch for its agents
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    23 mins
  • E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)

    E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)
    Jan 12 2021
    Hear how the use of new technology in call centres has helped transition people to home and remote working during the pandemic. Our guests will discuss the broader trends and changes that have been seen and explore what challenges may remain.Analise the...
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    30 mins
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